After Hours Service Dispatcher

Service Dispatcher Job Summary (Work from Home)

Key Mechanical is seeking a night crew dispatcher for our service department working remotely for five (5) Western United States branches, all within the Pacific Time Zone, for afterhours/weekends/holidays. The individual in this role would work in the service department in an administrative capacity. Candidates for this position should be reliable, organized, positive, detail orientated and have a desire to learn and grow with the company.

Duties and Responsibilities

• Dispatch inbound calls and emails from clients timely and effectively
• Create service work orders within the company’s software package
• Dispatch service technicians to client sites timely and effectively
• Manage open service work orders by Team
• Update work order notes in website portals and via email as requested
• Provide accurate and complete information to clients, technicians, and management
• Field client questions and concerns, suggest appropriate solutions/alternatives
• Identify and assess clients’ needs to meet or exceed expectations
• Attend monthly Night Crew dispatch meetings
• Work with Service Department special projects
• Follow company scripts, guidelines, and policies
• Provide general administrative support

Requirements and Qualifications

• Excellent time management
• Positive, client-centric attitude
• Great customer service
• Highly organized
• Detail oriented
• Critical Thinking
• Heightened awareness
• Active listener
• Dependable and reliable
• Thorough understanding of workflow
• Solid concept of task urgency and prioritization
• Great verbal and written communication skills
• Proactive, self-starter
• Flexibility for schedule change- coverage of PTO days taken by other Team members

Key Mechanical is a commercial refrigeration and HVAC contractor operating in Washington, Oregon, California, and Michigan. Key Mechanical is an equal opportunity employer. Note: if responding from Michigan, the wage will be $21 per hour for this role.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 32 – 56 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Able to work from home with reliable computer and phone connections and service?

Work Location: Remote