AI Product Manager / Customer Care - Chatbot

Overview

AI Product Manager / Customer Care - Chatbot role at Unifonic. Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space revolutionizing the way businesses communicate. Our team is made up of 500 Unifones delivering the best possible experience to 5000+ customer-centric companies.

As part of the Engineering team, you will be instrumental in defining and leading the vision, strategy, and execution of AI-powered solutions that elevate customer experiences, turning emerging technologies into customer-centric products that deliver measurable business value.

Responsibilities

• Owning and maintaining the AI product roadmap, balancing innovation with business priorities while aligning with organizational goals.
• Leading the development of AI/ML-powered solutions, working closely with data scientists, engineers, and cross-functional teams to deliver scalable, high-impact products.
• Translating complex AI concepts into clear business outcomes, ensuring alignment between technical capabilities and customer needs.
• Conducting customer and market research (interviews, competitive analysis, trend tracking) to uncover opportunities for AI-driven innovation.
• Defining and monitoring success metrics and KPIs, using data-driven insights to iterate on features and optimize performance.
• Managing the full product lifecycle from ideation, prototyping, and backlog prioritization to testing, deployment, and scaling.
• Ensuring products are built with ethical AI principles, adhering to fairness, transparency, and data privacy best practices.
• Partnering with customer-facing teams to gather feedback, validate solutions, and drive adoption.

What You'll Bring (Qualifications)

• 4+ years of product management experience with a proven track record of delivering successful products.
• 1+ years leading AI initiatives or strong experience with data-driven products and demonstrated interest in AI/ML.
• Solid understanding of AI technologies, including LLMs, generative AI, NLP, and automation frameworks.
• Hands-on experience with AI prototyping tools, APIs, and developer ecosystems.
• Ability to translate customer and business needs into technical requirements and prioritize effectively.
• Strong data-driven mindset with experience defining KPIs and leveraging analytics to guide product decisions.
• Bachelor's or Master's degree in Engineering, Computer Science, or a related field (or equivalent experience).
• Excellent communication and presentation skills for engaging stakeholders, executives, and customers.
• Ability to shift seamlessly between strategic vision and tactical execution.
• Experience working in fast-paced SaaS or startup environments.
• Previous experience in customer service platforms or conversational marketing.

Benefits

• Competitive salary and bonus.
• Unifonic share scheme (we are all owners!).
• 30 holiday days after the first anniversary.
• Your Birthday off!
• Spend up to 25 days per year working from anywhere in the world!
• Paid leave for new parents.
• LinkedIn learning license.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Product Management and Marketing

Riyadh, Riyadh, Saudi Arabia