AM B2B Governance & Business Assurance

Last Date to Apply:  9th December 2025

Employment Type: This is a full-time position.

Grade: This is a grade 2 position. (permanent)

Location: This role is based in Islamabad, Pakistan. (Onsite)




About the role:

This role ensures revenue assurance and governance across the B2B value chain by identifying leakages, strengthening controls, and driving operational efficiency. It involves cross-functional collaboration, root-cause analysis, and reporting to enhance compliance and customer value.




Your Impactful Goals will include:

• Conduct regular Business Assurance reviews to identify revenue leakages, operational inefficiencies, and control gaps across the B2B products value chain
• Partner with business management teams to strengthen governance, internal controls, and process integrity through data-driven validations.
• Perform root-cause analysis on identified anomalies, revenue leakages, or cost inefficiencies.
• Support the implementation and monitoring of controls under the Governance framework and Business Assurance dashboard.
• Collaborate with Finance, Technology, Product and Channel teams to align corrective actions and ensure timely closure of identified risks.
• Prepare monthly assurance reports, highlighting process deviations, control effectiveness, and compliance maturity.
• Assist in the closure of audit observations and monitor the corrective action progress through Rectification Framework.
• Promote a governance culture that emphasizes accountability, transparency and value creation for business customers.
• Contribute to the design and enhancement of preventive controls to mitigate recurring discrepancies.
• Develop fair understanding of Commercial, IT, VAS and Technical platforms/nodes for effective delivery of the tasks.

Your Typical day at work:

• Execute assurance controls and validation checks across billing, collections, provisioning, and service lifecycle processes.
• Perform reconciliations using CBS, CRM, Fusion, and other B2B systems to verify data accuracy and identify anomalies.
• Conduct root cause analysis and document findings with clear action plans and timelines.
• Support preparation of management reports and dashboards for monthly governance and control forums.
• Follow up on implementation of corrective actions and ensure closure within agreed timelines.
• Engage cross-functional stakeholders to resolve control exceptions and streamline process gaps.
• Prepare analytical dashboards highlighting trends, anomalies, and key risk indicators.
• Maintain control logs, action trackers, and monthly assurance reports.
• Assist in ad-hoc assignments, financial impact analysis, and management reviews as part of the Business Assurance portfolio.
• Participate in team learning sessions and knowledge-sharing platforms to enhance assurance capability.

What we are looking for?

Education: Must have a minimum of Bachelor's degree. MBA would be preferred.

Work experience:

• 2-4 years of relevant experience in Business Assurance, Audit, Risk, Revenue Assurance, or Process Governance.
• Telecom or B2B operations experience will be an advantage.

Potential Career Path

• Business Assurance Specialist / Lead
• Governance & Controls Analyst
• Internal Audit / Group Internal Audit
• Risk Management / Revenue Assurance

Functional Skills / Knowledge Areas:

• Strong analytical and data validation skills (Excel, Power BI, or data analytics tools)
• Good understanding of financial and operational controls
• Critical thinking & Problem-Solving mindset.
• Business Acumen with understanding of telecom B2B operations.
• Proficient Communication: Communicating with impact
• Adept at stakeholder management 
• Skilled presenter & negotiator securing productive partnerships.
• Basic understanding of Process Improvement & Development
• Stress management and ability to deliver in competitive environment.
• Ethical conduct and professional integrity in all engagements.

Why should you join us at Telenor?

At Telenor Pakistan, we're more than just a workplace-we're a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.




As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor's four guiding behaviors, sets us apart:

• Always Explore:    We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.
• Create Together:  We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.
• Keep Promises:    Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.
• Be Respectful:      We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.

Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day!