Analyst, IT Asset Management

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

As per our career framework, the Job Title for this role is: Analyst Service Transition

ABOUT THE ROLE & TEAM

As an Analyst, you will identify and promote opportunities for continuous improvement in operational and process performance to strengthen SITA’s competitive position and support business growth. You will ensure the delivery of high-quality Asset and Configuration Management services to SITA customers, in line with SITA standards and procedures, thereby maximizing customer satisfaction through first-class support and ensuring systems and products are properly deployed and configured.

You will also participate in and coordinate the deployment of new operational support services, as well as improvements to existing ones. Additionally, you will provide configuration support for operations related to CMDB topologies and manage the end-to-end lifecycle of assets and configuration items, ensuring accurate population and maintenance of operational data within the CMDB.

WHAT YOU’LL DO

• Provide support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Ensure adherence to the highest working standards for all incidents and requests by providing guidance, support and direct management.
• Ensure the shortest implementation times possible by initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
• Perform all Change and Project Management activities according to SITA standards and procedures maximizing customer satisfaction and internal deliveries.

ABOUT YOUR SKILLS

• Bachelor in Business Management, Computer Science or Electronic / Computer Engineering
• 0-1 year of experience in the IT industry, including data and quality management
• 0-1 year of experience in customer service within a global or service provider environment, with exposure to IT Service Management (ITSM) processes and concepts.
• 0-1 analysis of project requirements, plans, and schedules.
• Strong operating knowledge of Microsoft Office products, with advanced skills in Excel and Microsoft Access are a must
• Proficiency in coding and scripting using Python is a must
• Strong understanding of ITSM best-practice processes, with focus in Configuration Management and Asset Management.
• Knowledge of IT Asset Management

NICE-TO-HAVE

• Preferred technical knowledge & Work experience in the following roles:
  • CMDB Manager/Analyst
  • IT Asset Manager
  • ITOM
• ITIL Foundation and Project Management Certificates
• ServiceNow experience and 6 Sigma Lean knowledge

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

🙌🏽 Competitive Benefits : Competitive benefits that make sense with both your local market and employment status. 

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.