Analyst – Sales Operations

Job Title: Analyst – Sales Operations

Location: Bangalore / Hyderabad – Work From Office (5 days/week)

Experience: 1–3 Years

Mode: Contract to Hire

Key Responsibilities

Technical Support & Incident Management

• Provide first-level technical support and rapid response for issues related to key Sales Tools, Order Management System (OMS), and the Premier Page platforms.
• Perform initial troubleshooting and diagnosis of technical incidents, logging details accurately and consistently.
• Manage the incident lifecycle from creation to resolution or escalation, ensuring timely updates and clear communication to end-users and stakeholders.
• Serve as the communication bridge, coordinating with IT, Operations, and specialized Support Teams globally to ensure swift business continuity.

Process & Operational Efficiency

• Focus on process adherence, specifically supporting the STS (Sales Transaction Services) and Order-to-Cash (OTC) workflows to ensure compliance and efficiency.
• Identify recurring issues and contribute to the knowledge base (K-Base) to educate users and provide proactive solutions for common system issues.
• Engage key stakeholders across various business functions to address system limitations and drive immediate operational fixes.
• Ensure minimal service disruption and enhance overall user experience with sales systems.

Global Coordination

• Work flexible shifts (24x5 coverage) to support global operations across the APJ, EMEA, and AMER regions as assigned post-training.
• Maintain excellent verbal and written communication throughout the shift, prioritizing clarity and professionalism in all interactions.

Mandatory Requirements:

• Experience: 1–3 years of demonstrated experience in International BPO / Support roles, or similar operational domain support.
• Domain Expertise: Strong practical experience in STS (Sales Transaction Services) – Order Management or the broader Order-to-Cash (OTC) lifecycle.
• Communication: Excellent verbal and written communication skills are paramount for global stakeholder engagement.
• Skills: Proven ability to multi-task, engage stakeholders, and perform real-time problem-solving in a dynamic environment.
• Location/Work Mode: Must be willing to work Work From Office (5 days/week) in Bangalore or Hyderabad and commit to the 24x5 shift schedule.

Desirable Skills & Qualifications:

• Familiarity with Dell-specific tools and the Dell Premier Ecosystem.
• Knowledge of core Sales Processes and technical support within a large enterprise.
• Proficiency in Microsoft Office Tools (Outlook, Teams, Excel, Word, OneNote).
• Ability to thrive in a fast-paced environment with tight deadlines and high visibility.

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):

• Do you have 1–3 years of experience in International BPO / Support ?
• Do you have strong experience in STS – Order Management or OTC ?
• Do you have experience in supporting similar domains ?

Work Location: In person