Application Analyst

About Indigenous Pact PBC, Inc:

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact's dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.

Job Description

• Job Title: Application Analyst
• Base Salary: $85-$115k, based on skillset and experience
• Location: USA
• Work model: Remote (MTN time zone preferred, with occasional travel to Indigenous Pact work sites)
• Travel Requirements: up to 10%
• Reports to: Director, Organization Performance & Transformation

Job Summary

The Application Analyst is responsible for supporting third party enterprise software applications through their full lifecycle—including planning, implementation, configuration, maintenance, optimization, and eventual decommissioning. This role ensures that third-party systems are effectively integrated into business operations and meet organizational needs.

Key Responsibilities

• Perform provisioning for new users
• Provide technical support and troubleshooting for third-party software applications
• Maintain application catalog, ensuring support, costs, contract terms are defined and up to date
• Monitor application performance and recommend improvements
• Analyze stakeholder requirements and translate them into functional and technical specifications
• Configure, test, install, and maintain software applications and related workflows
• Collaborate with vendors to manage integrations, updates, and issue resolution
• Document system configurations, workflows, and change management activities
• Lead or support small to mid-sized projects involving application enhancements or implementations
• Develop and maintain training materials and user documentation
• Participate in on-call rotations and support command center activities as needed
• Assist in developing and executing testing plans to ensure system integrity and performance
• Ensure compliance with internal standards and external regulations
• Ability to flex to other project priorities within an operational team, as needed

Skills & Qualifications

• Experience with configuration and support of third-party software applications
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Project)
• Strong analytical and problem-solving skills
• Ability to interpret technical documentation and translate it for non-technical audiences
• Familiarity with system analysis, business process mapping, and workflow optimization
• Excellent communication and collaboration skills

Preferred Experience

• Project management experience is a plus
• Certification in relevant platforms (e.g., Salesforce, SAP, Epic, Workday) is preferred but not required
• Working knowledge of enterprise systems such as ERP, CRM, HRIS, time tracking or industry-specific platforms
• Experience in a regulated industry (e.g., healthcare, finance, manufacturing) is beneficial
• Tribal Healthcare: Experience working with tribal health organizations and culturally responsive care models

Physical and sensory demands:

• This position will require extended periods of sitting, typing, and working on a computer screen
• Close vision is required for computer work

Working environment:

• This is a remote position, with expected working hours of 9:00 am to 5:00 pm
• Occasional travel to Indigenous Pact work sites may be required

Why Choose Indigenous Pact?

Building a strong culture and exhibiting our core values is important to us. When you join Indigenous Pact, you are joining a team that values:

• Empathy is at the heart of everything we do—we listen, we understand, and we put ourselves in the shoes of others, whether it's our teammates, our clients, or the communities we serve.
• Wisdom is about learning from experience, being thoughtful in our work and making decisions that are grounded in knowledge and insight. It's about taking the time to get things right.
• Bravery is having the courage to take bold risks, challenging the status quo, and knowing that growth happens when we push our limits.
• Transformation drives us to continuously grow—both as a company and as people. It's about not being afraid to change and to keep pushing forward in the pursuit of excellence.

Visit our Careers page (https://www.indigenouspact.com/careers) where we encourage you to learn more about the characteristics that are important to us (and we hope you bring them as well) such as Healthcare-focused, growth mindset, self-motivated, collaborative, resilient and adaptable.

Beyond the job opportunity and incredible culture, we also offer:

• Indigenous Pact's PTO Policy includes vacation, wellness and 11+ company-paid holidays.
• Competitive benefits including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improving our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path

Indigenous Pact is an equal opportunity employer, and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.