Application Development - Analyst

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Application Development - Analyst - Deloitte Support Services India Private Limited

Key Responsibilities:

ServiceNow Ticketing System Management
Manage and resolve tickets related to communication systems using ServiceNow.
Develop and maintain documentation for ticketing processes and resolutions.
Documentation Management
Create, update, and maintain comprehensive documentation for processes, systems, and procedures.
Ensure all documentation is accurate, accessible, and up to date.
Collaborate with various departments to gather information and improve documentation practices.
Microsoft Teams Operations
Provide technical support and training to users to enhance their experience with Teams.
Conduct user training sessions and create documentation.

Required Skills & Qualifications:

Bachelor’s degree in information technology, Communications, or a related field.
Minimum of 1-3 years of experience in enterprise communications or a similar role.
Proficiency in ServiceNow and Microsoft Teams
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a global, multicultural environment.
Preferred Skills
Experience with other communication platforms and tools.
Certifications in Microsoft Teams are a plus.

The team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

Bachelor of Engineering/ Bachelor of Technology
1-3 years’ experience in a similar role and Enterprise organisation.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 319276

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