Area Manager Operations

Overview

The Area Operations Manager will oversee the day-to-day operations of TAYTO outlets across the country, ensuring consistent brand standards, operational efficiency, cost control, and excellent guest experience. This role involves leading outlet teams, optimizing performance, and driving profitability across all assigned units.

Key Responsibilities

Operational Management:

· Oversee the daily operations of multiple outlets, ensuring adherence to company standards in quality, service, and hygiene.

· Implement and monitor operational policies, SOPs, and best practices to improve efficiency and customer satisfaction.

· Ensure all outlets maintain compliance with health, safety, and food hygiene regulations.

· Conduct regular visits and operational audits to monitor performance, service quality, and compliance.

People Management:

· Supervise, coach, and motivate Outlet Managers and their teams to achieve performance goals.

· Support in recruitment, training, and development of staff to build a high-performing operations team.

· Ensure effective manpower planning and scheduling to optimize labor costs and service levels.

Financial & Business Performance:

· Achieve sales and profitability targets across all units.

· Monitor cost controls including food cost, labor, and wastage management.

· Analyze financial reports, identify trends, and implement corrective actions where necessary.

· Drive upselling, promotional activities, and local marketing initiatives in coordination with the marketing team.

Customer Experience & Brand Standards:

· Maintain a strong focus on guest satisfaction, ensuring consistent high-quality service and food presentation.

· Handle customer feedback and resolve issues efficiently to uphold brand reputation.

· Ensure brand identity and visual merchandising standards are implemented consistently across all outlets.

Strategic & Administrative Support:

· Assist in launching new outlets and expansions, including setup, hiring, and training.

· Coordinate with supply chain and procurement teams to ensure smooth stock management.

· Prepare periodic performance reports for management review.

Qualifications

· Education: Master’s/Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

· Experience: Minimum 7–10 years of experience in multi-unit management within the fast food, café, or casual dining sector.

· Industry Knowledge: Strong understanding of fast food and continental cuisine operations.

· Skills:

* Leadership and team development
* Operational planning and execution
* Financial and analytical skills
* Excellent communication and interpersonal skills
* Customer service orientation
* Problem-solving and decision-making abilities

Job Type: Full-time

Work Location: In person