Job Title: Assistant Customer Service Representative
Department: Customer Support
Reports To: Customer Service Manager
Location: Alahsa
Job Type: Full-time

Job Summary:

The Assistant Customer Service Representative supports the Customer Service team in providing exceptional service to clients by responding to inquiries, resolving complaints, and ensuring customer satisfaction. This role involves assisting with administrative tasks, updating customer records, and maintaining a positive relationship with clients through efficient and professional communication.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist in resolving product or service problems by clarifying the customer’s complaint and determining the cause of the issue.
• Escalate complex customer issues to senior representatives or supervisors as needed.
• Update and maintain accurate customer account information.
• Process orders, forms, applications, and requests.
• Follow up to ensure customer satisfaction and support retention.
• Maintain a high level of professionalism and patience with customers at all times.
• Perform general administrative support tasks to assist the customer service team.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• 1+ years of experience in a customer service or administrative support role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, Zendesk) is preferred.
• Excellent organizational and time management abilities.
• Ability to work well under pressure and handle difficult customers professionally

Job Type: Full-time

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