Assistant Duty Manager

Assists & supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to “speak to the manager” or makes a complaint.

Supportive Functions:

• Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations.
• Ensures standards & house rules are maintained during shift in all areas
• Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A
• Ensure arriving guests receive prompt cordial attention & personal recognition.
• Meets & escorts arriving VIP’s, and CEM (Customer Experience Management) guests arriving.
• Maintains a logbook of all occurrences, complaints etc for the attention of executive committee & G.M.
• Assists guests with guestroom problems.
• Supports other departments with regard to emergency requisitions, problem solving etc
• Conducts tours of the hotel as required.
• Monitors lobby & guest corridor activity, and cleanliness.
• Monitors & handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.
• Conducts regular “clock” rounds through the hotel to ensure safety & high standard of cleanliness are maintained. Reports problems to relevant departments.
• Coordinates “overbooking” situations
• Coordinates details and changes for banquet functions if needed.
• Coordinates any “down time” procedures and deal with outlet systems problems.
• Conducts regular guestroom inspections.
• In absence of engineering department first line support for technical problems.
• Keep duty managers information manual up to date.
• Coordinates a fire alarm.
• If needed, ask for assistance from departments on all like security, systems and engineering.

Job Type: Full-time