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• Responsible for the preparation and adherence to appropriate contract management plans and reports
• Responsible for allocated total facility management services including housekeeping, MEP and building services, security, concierge, and administration, in accordance with contractual requirements, including the preparation of reports as required.
• Manage all technical and non-technical (Engineering / Housekeeping functions/ Security/ Administration) direct and subcontracted services, ensuring all services are delivered in a consistent and compliant manner
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter supply and service contracts in coordination with contracts / Stores and Purchase department.
• Routinely inspect all contracted services to ensure performance measures are being maintained.
• Lead the operations team in identifying and quantifying risk and opportunity in the contracts.
• Train subordinates in all required aspects of the technical and non- technical services.
• Actively encourage multi skills staff to increase flexibility and job satisfaction.
• Conduct regular Safety inspection at work site.
• Report any incidents within the time frame as set in the escalation matrix.
• Support central stores in Identifying and Sourcing Spares & Consumables for all equipment’s and maintaining optimum inventory Preparing Breakdown analysis reports and review with Sub-Ordinates.
Establish contract specific continuous improvement strategies which promote efficiency, energy reduction and best practices.
• Support / execute Champion the implementation and support the use of CAFM on every contract and use it to report proactive and reactive performance.
• To manage excellent relationships with clients, our suppliers, and other partners.
• Act as a role model for people management processes ensuring they are followed to clarify objectives, actively management performance and develop skills (1-2-1’s, Team Talks and team reviews).
• Retention of staff; always challenging levels of resource to improve efficiency and improve profitability.
• To set objectives for direct reports and renew bi-monthly. Ensure same approach and mechanisms for all staff within area of responsibility.
• Support the development of business wide FM initiatives including contract renewals and cost reduction strategies, contract management plan and customer improvement plan.
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