Assistant General Manager (Ashville, NC)

***This opportunity is contingent upon the successful award of a contract***

Summary

Coach USA LLC, a motorcoach transportation company, is looking for a full-time Assistant General Manager with a minimum of eight (8)) years of experience in the transportation or logistics sector or six (6) years with an associate’s degree or higher education or related training and certification. The ideal candidate will have experience in the transit sector outside of Asheville within the last 10 years, experience in Automated Vehicle Location (AVL) /Computer Aided Dispatch (CAD). The incumbent will report to the General Manager.

Essential Functions

• Demonstrate analytical capabilities necessary to meet the service and performance requirements of this RFP
• Directs and coordinates activities of dispatch, scheduling, planning, operations, maintenance and administrative departments to ensure overall effectiveness efficiency and profitability
• Assists the General Manager in overseeing the daily operations to ensure smooth and efficient workflow
• Supports the leadership teams in directing day-to-day operations for a business and provides on-going support to staff
• Addresses customer complaints and inquiries in a timely manner
• Assist in the development and implementation of the business strategies, plans, and procedures to achieve organizational goals
• Manage and supervise staff, including hiring, training, evaluation and delegation of responsibilities
• Monitor operational expenses and financial performance to ensure the financial health of the organization
• Coordinate with the GM to ensure projects are completed on time and within budget, enhancing interdepartmental communication and collaboration
• Implement and maintain quality assurance protocols to uphold product and service standards

Preferred Skills

• Experience with dispatch
• Experience with in-service field supervision

Required Skills

• Experience working with employees represented by a collective bargaining unit
• Ability to read, analyze and interpret financial reports and legal documents
• Ability to calculate figures including interest, commissions, percentages etc.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Computer literate
• Ability to read, write and speak English fluently

Interested candidates can apply at www.coachusa.jobs

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.