Assistant Guest Services Manager – Embassy Suites Dallas Love Field

Are you a natural leader with a passion for hospitality? Embassy Suites Dallas Love Field is seeking an Assistant Guest Services Manager to join our dynamic team! In this key position, you'll help oversee the day-to-day operations of the Front Office while ensuring that every guest experience is top-notch. If you're ready to take on a management role with a focus on guest satisfaction and team development, we'd love to meet you!

What You’ll Be Doing

As the Assistant Guest Services Manager, you’ll work closely with the Guest Services Manager to manage the Front Desk team, oversee guest service operations, and ensure the hotel runs smoothly. You’ll supervise all Guest Services and Transportation staff, assist with guest complaints, and represent management in the absence of the Guest Services Manager. You’ll also be deeply involved in team training and ensuring the highest standards of service.

What We’re Looking For

Education & Experience:

• A 2-year college degree (preferred)

• At least 1 year of supervisory experience in hospitality or a related field

• Proficiency in Windows, spreadsheets, and word processing

• A valid driver’s license from the applicable state

Physical / Schedule Requirements:

• Ability to stand for extended periods during shifts

• Light physical work, including occasionally lifting up to 20 lbs

• Long hours may be required, including weekends and holidays

  
  

What Makes You a Great Fit

You are someone who:

• Is a strong communicator—able to work with both guests and staff with professionalism and clarity

• Possesses excellent problem-solving skills and can stay calm under pressure

• Leads by example with a friendly, courteous, and service-oriented demeanor

• Is detail-oriented with a commitment to ensuring guest satisfaction

• Has a strong background in supervising and training teams

• Has the ability to prioritize and multitask in a fast-paced environment

  
  

Key Responsibilities

Guest Services Leadership

• Supervise and train Guest Services, Concierge, and Uniformed Services/Transportation teams

• Address guest complaints, requests, or issues in a timely and professional manner

• Maintain a friendly, courteous, and attentive environment at the Front Desk at all times

• Monitor staff performance, providing feedback and coaching to ensure high service standards

• Assist in guest check-ins and checkouts to ensure seamless and efficient operations

Operations & Supervision

• Oversee Front Desk operations, ensuring all systems are functioning smoothly

• Handle guest inquiries, concerns, and special requests

• Enforce hotel policies and ensure that all team members adhere to Standard Operating Procedures (SOPs)

• Conduct daily briefings with staff to align on priorities, updates, and special guest needs

• Review logs and reports to monitor guest satisfaction, staff performance, and operational issues

• Ensure compliance with all cash handling, billing, and credit policies

Team Development & Training

• Assist with staff training and create development plans to improve performance

• Ensure that new hires are trained on hotel operations, guest service standards, and company policies

• Lead by example to maintain a high standard of service and professionalism among team members

• Participate in performance reviews and assist with employee growth and retention

Special Guest & VIP Management

• Oversee special requests for VIP guests, ensuring personalized service and attention to detail

• Monitor guest satisfaction scores and take proactive measures to enhance the guest experience

• Block rooms for special groups and ensure all guest needs are met during their stay

  
  

Why Join Us?

At Embassy Suites Dallas Love Field, you’re not just joining a hotel you’re becoming part of a team that prides itself on delivering exceptional guest service while fostering a collaborative and supportive environment. As an Assistant Guest Services Manager, you’ll have the opportunity to grow professionally, develop your leadership skills, and make a lasting impact on both guests and team members.

Ready to Lead the Way?

If you're a hospitality professional who thrives in a leadership role and is committed to providing outstanding service, apply today to join the Embassy Suites Dallas Love Field team!