Assistant Home Shopping Manager - Mesquite, TX

Are you ready to lead a home shopping team in a dynamic organization on the cutting edge of the grocery service business? Do you want to be part of an online, digital business? Are you looking for a fast-paced environment with the opportunity to make a real impact? Are you a natural leader who’s ready to manage a team of dedicated, high-performing associates?

As a Home Shopping Department Manager, you will be responsible for managing people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering on-time orders, you will lead a team of 15 to 30 associates to pick, stage, load, and deliver online grocery orders. Your leadership will ensure a positive and consistent customer experience while driving E-Commerce sales and meeting performance targets.

This role requires a dynamic leader who can multi-task, problem-solve on the fly, and maintain a strong focus on customer service.

E-Commerce Operations

• Manage day-to-day operations and picker performance.
• Ensure quality produce and in-code products are selected.
• Audit order completion and accuracy; ensure orders are picked and staged for on-time delivery.
• Achieve a minimum of 90 picks per hour and manage staff to meet performance goals.

Inventory & Product Availability

• Partner with store personnel (Store Director, department heads, receiver), vendors, and Operations Managers to ensure product availability.
• Manage re-shop process to minimize out-of-stocks and substitutions.
• Maintain 97% in-stock shopping fulfillment and achieve less than 3% out-of-stocks.
• Eliminate missing items to 0%.
• Observe shoppers and partner with drivers to ensure best practices.

Team Leadership

• Interview, hire, train, coach, mentor, and manage direct reports in partnership with Store Director and Operations Manager.
• Schedule shoppers to achieve efficiency and performance expectations.

Customer Engagement

• Proactively manage customer contact, including responding to calls and reaching out as needed.
• Process customer refunds promptly.

Asset & Equipment Management

• Manage E-Commerce assets, equipment, and undelivered product.

Technology & Reporting

• Use current computer applications to manage orders, communicate business directives, and generate reports.

Drive-Up & Delivery Services

• Perform services for drive-up customers and delivery agents partnered with E-Commerce.