Assistant Manager At Pacers 14th Street At Pacers 14th St

Assistant Store Manager

Position Reports to: Store Manager

Job Description

The Assistant Store Manager will work under the Store Manager’s supervision in advancing the Pacers Running mission, vision, and strategies in our retail stores and provide day-to-day operational oversight excellence, and act as the Store Manager in their absence.

Assistant Store Managers will seek to enhance the customer experience and serve location customers; maintain the highest standards of business operations and efficiencies especially as it pertains to back of house management; coaching and mentorship to Fit Specialists and Fit Experts; maintain the highest standards in front of house management including cleanliness, customer service, and merchandising; and serve as an ambassador

for Pacers Running.

Qualifications

Experience

Retail Experience preferred, but not required.

Skills

• Strong communicaƟons skills, verbal and wriƩen.
• Must be able to work effecƟvely as a team as well as on own.
• Must be comfortable in fast-paced environment.
• People Management skills preferred.

Pillars of Responsibility

Customer Engagement

• Celebrate the journey and accomplishments of all fitness enthusiasts.
• Support and embody processes and procedures that ensure consistent and excellent customer experience.
• Lead location staff by delivering best in class customer service.
• Aid in the management of and work sales floor.
• Lead in Customer Care Indicators and hit CCI goals of at least 15% insole ratio and 70% sock ratio, and other goals as defined by manager.
• Assist manager in identifying performance improvement in the store and staff.
• Monitor daily customer and staff experience; promptly address customer feedback.
• Ensure that customer service standards are consistently executed, and operational excellence is maintained in the store.
• Be able to manage and direct store traffic on busy days.
• Be able to work with multiple customers at once, while maintain the Pacers Fit Process.
• Be an ambassador for Pacers Running.

Location Staff Management + Coaching

• Ensure all store processes, procedures are being followed.
• Act as mentor for new hires and assist in store shadowing shifts.
• Foster staff development and morale that supports delivering best in class customer service and a happy and healthy workplace.
• Review CCI’s with manager to assist in efficiencies and reaching sales goals.
• Seek and maintain high-functioning professional relationships with peers.
• Support the Manager in resolution of staff concerns.
• Provide ongoing feedback and assist in formal annual reviews for location staff, as required by the Manager.
• Support the Manager in; Execute SPIFF programs in accordance with marketing and purchasing teams.
• Support in store execution of consistent brand message to customers; coaching of floor staff to uplift

brand in customer and community interactions.

• Be able to give feedback and coach staff on the sales floor while observing the Fit Process to be able to uphold the best in customer service.

Back of House Management

• Operate within Pacers Running business systems to opƟmize performance and profitability.
• Help in the implementation of best practices and CCIs for store operations including shrink reduction, inventory management, within the location.
• Maintain an orderly and clean back of house including stock rooms, offices, and restrooms.
• Maintain an accurate inventory and aid in weekly inventory scans.
• Help manage defects, RAs, stock transfers, and inventory receiving.
• Oversee daily deposits and see to the daily financial reporting, while serving as manager on duty.
• Help manager the online fulfilment orders and ensure that packages are being shipped in a timely

manner.

• Assist with managing special orders.
• Be able to process and receive transfers and purchase orders.

Front of House Management

• Ensure proper and consistent brand integraƟon and presentaƟon in retail locaƟons.
• See to execuƟon of store merchandising plans as created by merchandising team.
• Maintain a clean, organized, and easily navigated floor and any publicly facing counters and

merchandising elements such as mannequins, window displays, sales and promotion signage.

• Maintain the POS system and report any malfuncƟons to the appropriate personnel.
• Help maintain an orderly and clean store frontage including landscaping, snow removal, and window washing.
• Help direct flow of traffic during busy periods, while serving as Manager on Duty.

Salary and Benefits

• This is a non-exempt, full-time position. Hourly rate is $24.25.
• Health, Dental, and vision benefits available
• PTO
• Gear and Event Registrations

Workplace + Schedule

Management will assign primary work locations. Actual hours may fluctuate based on need, staff schedules, vacation schedules, training, and travel. Working weekends, holidays, and evenings is expected including any blackout dates as detailed by the senior management.

In addition, travel to and attendance at vendor meetings, working at expositions off site, attending health fairs and other marketing or off-site sales activities, attendance at education workshops and management meetings, and participation in other evening and weekend activity is expected.

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