Assistant Manager-Back Office-New Business

Process performance – Maintain and improve as per SLAs /KPIs over the month. Employee Satisfaction people development and morale. Maintain Attrition within target levels. Improvement in quality and productivity. Customer Satisfaction. Compliance to policies. Share updates with client/customer on a regular basis provide RCA and action plan anticipate customer issues and identify communicate proactively. Reporting and MIS. Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements. Project Management. Conduct interviews for new hire and assist in the hiring process. Team Management, Minimum of 1 year of Life & annuity Insurance experience