Assistant Manager - HR Operations

Job Title: Assistant Manager HR(Operations)

Exp: 5-7 Years (E.com/Logistics/Quick Commerce) Education: Any Graduate (HR/Logistics)

Key Responsibilities:

1. Training & Development

• Conduct training sessions for riders, Telecallers, Ground HR teams and new hires to ensure proper process understanding and performance improvement.

• Organize regular refresher and skill enhancement sessions.

• Perform training audits to assess the effectiveness of sessions and identify areas for improvement.

2. Rider Engagement & Retention

• Drive engagement activities to maintain motivation and satisfaction among riders.

• Address rider grievances and provide timely resolutions.

• Manage rider onboarding, coordination, and retention strategies to reduce attrition.

3. Team & Vendor Coordination

• Support and guide the hiring team to overcome operational and recruitment challenges.

• Coordinate with vendors for rider hiring, documentation, and payments.

• Handle vendor-related payments and ensure timely settlements.

4. Strategy & Marketing Initiatives

• Develop and implement strategies to attract and retain riders.

• Plan and execute marketing and promotional activities for rider acquisition.

• Design and manage incentive programs for riders, telecallers and recruiters to boost performance.

5. Reporting & MIS Management

• Maintain accurate data and prepare MIS reports related to training, recruitment, and operations.

• Track training outcomes, engagement metrics, and incentive performance.

6. Travel & Coordination

• Travel across assigned cities as required for training, audits, research and operational coordination.

Required Skills & Experience:

• Minimum 5-7 years of experience in Training, Operations, or Rider Management.

• Strong communication, presentation, and interpersonal skills.

• Team and Grievance handling experience is must.

• Proficiency in MS Office and reporting tools.

• Willingness to travel as per business requirements.

• Rider handling experience is mandatory

Other requirements:

• Location will be either Surat or Ahmedabad. But he has to travel Surat, Vadodara & Ahmedabad according to companies’ requirement.

• Age criteria 26 to 40 Years

If you are having similar profile, then call me on 9510870480

Job Type: Permanent

Pay: ₹36,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person