Assistant Manager, Human Resources

About The Role

The Assistant Manager, Human Resources, is responsible for delivering exceptional business support, driving employee engagement, and ensuring the seamless operation of HR processes. This position upholds the highest standards of confidentiality and service excellence, acting as a role model for the organisation s values and service philosophy.

Key Responsibilities

Administrative Support & Confidentiality

• Provide timely and accurate HR operational support to internal customers and key stakeholders, ensuring a customer-centric approach and maintaining strict confidentiality in all HR matters. Consistently deliver high-quality service that earns positive feedback and upholds trust.

HR Reception Oversight

• Oversee the HR reception area to ensure all colleague queries are managed to a timely conclusion, delivering great customer service and fostering a warm, welcoming environment for those seeking guidance and support from HR.
• Delegate tasks to reception staff as necessary, ensuring completion on time and to the required quality standards, and regularly monitor progress to maintain high service levels.

Onboarding & Offboarding

• Manage onboarding and offboarding processes to create smooth transitions and positive experiences for new hires and departing employees.
• Maintain engagement and communication throughout, ensuring all documentation and steps are completed within service level agreements.

Compensation

• Collaborate with Compensation & Benefits to keep SAP data up to date and compliant with audit standards, ensuring employees receive correct compensation on time and payroll changes are processed without error or delay.

Payroll Issue Resolution

• Partner with Compensation & Benefits to proactively address payroll discrepancies or delays, resolving issues within agreed timeframes and reducing payroll-related complaints, so employees have high trust in payroll processes.

SAP Functionality & Data Integrity

• Ensure HR teams fully utilize SAP functionality for efficient administration, regularly analyzing reports and partnering with Data Analytics and Compliance to conduct audits.
• Maintain accurate, up-to-date data in SAP, resulting in improved efficiency and minimal errors in payroll and business reports.

Continuous Process Improvement

• Lead initiatives to refine HR operations, streamline processes, and enhance employee satisfaction.
• Document improvements and measure their impact, resulting in increased efficiency and higher satisfaction scores.

Employee Engagement & Events

• Drive employee engagement activity by planning and executing hotel colleague events and activities, and leading end-to-end event management.
• Deliver successful events within budget, increase participation in engagement activities and surveys, and implement action plans that improve engagement scores.

Survey & Platform Management

• Drive, implement, and report on the annual Colleague Engagement Survey and other accountability surveys, promoting and managing uptake of internal employee platforms (e.g., iKonnect).
• Achieve high survey completion rates and increased platform adoption and engagement.

Internal Communications

• Support internal communications through employee platforms, collaborating with ATD Employee Communications and other departments to deliver engaging messaging.
• Ensure communications are timely, relevant, and well-received, resulting in increased platform usage and positive employee feedback.

Supplier & Budget Management

• Ensure sourcing requests, invoices, and payments are processed promptly in collaboration with Finance and Purchasing teams, meeting supplier deliverables on time and adhering to budget requirements.

Employee Relations

• When required, manage and oversee disciplinary processes, ensuring fair and consistent application of company policies.
• Support and guide managers through performance management cases, including documentation, meetings, and follow-up actions.
• Advise managers on best practices for managing attendance, including absence monitoring and return-to-work interviews, so employee relations matters are resolved confidentially, professionally, and in compliance with legal and organisational standards, resulting in improved attendance and performance metrics.

Flexible Role Adaptation

• Take on additional responsibilities as directed by the Manager, HR, demonstrating adaptability and proactive support for evolving business needs.
• Handle new tasks efficiently and adapt seamlessly to changing priorities.