Assistant Manager - Operations

Location: Kochi, Kerala, India

Designation: Assistant Manager

No. of Positions: 1

Shift Timings: 3PM-12AM

Years of Experience Required: 5-6 years

Qualifications:

• Graduation in Commerce is mandatory.
• A professional qualification in finance (e.g., CPA, CA, CMA) is a plus.
• Proficient in English (both written and verbal) for clear communication with U.S. leadership and clients.

Key Responsibilities:

Operations Management

Bookkeeping Operations:

• Oversee bookkeeping & accounting team to ensure accurate, compliant, and timely work product.
• Meet with Clients as required to discuss work products and approaches to projects, timelines, and status updates, and answer their questions as needed.
• Develop and maintain expertise in all software platforms that we are using to manage client projects as well as internal operations.

Training & Development:

• Promote continuous learning and professional growth within the company.
• Perform other tasks and duties as assigned by the management, which may include administrative, supervisory, or office management duties.
• Take on roles as required to support the smooth and efficient operation of the company.
• Identify training needs and execute employee development programs.
• Design and implement training modules and programs based on evolving organizational needs.
• Implement various training initiatives to enhance workforce skills and capabilities.

Performance Management:

• Coordinate performance management processes, including performance reviews, goal-setting, and feedback sessions.
• Work with management to identify development needs and provide training or support to enhance employee performance.

Project Management

• Manage and oversee projects, ensuring they are completed on time, within budget, and aligned with organizational goals.
• Coordinate with cross-functional teams to achieve project objectives and resolve any operational challenges.

Recruitment & Talent Acquisition:

• Collaborate with department heads to understand staffing requirements and create talent acquisition strategies.

Employee Onboarding & Orientation:

• Oversee the onboarding process for new employees or team members, ensuring a smooth and engaging transition into the company.
• Manage the operational aspects of onboarding, including workspace setup, IT access, and integration into office workflows.

Employee Relations & Engagement:

• Foster a positive workplace culture by promoting open communication and resolving conflicts or issues promptly.
• Organize employee engagement initiatives, wellness programs, and team-building activities to maintain high employee morale.
• Implement, and update HR policies and procedures to ensure consistency and legal compliance.

Team Leadership & Management

• Manage Business Line as required.
• Conduct regular performance reviews and support team members' professional growth through training and mentorship.
• Establish clear objectives and KPIs for each department, ensuring alignment with company goals.
• Conduct a thorough review of utilization software (Insightful) to perform spot-checks and assess the productivity, consistency, and stability of employees/contractors. This will ensure that employees/contractors are performing their duties efficiently and maintaining high standards of work quality. By analyzing these factors, you should identify areas for improvement and provide necessary support to enhance overall performance.

HR Reporting & Data Management:

• Review attendance along with submitted timesheets for accuracy and completeness, then approve or request corrections.
• Prepare and present regular HR reports to Senior Management, including employee turnover, engagement metrics, and other relevant data.

Communication & Reporting:

• Serve as the primary point of contact between India, Philippines and Senior Leadership.
• Regularly report on key performance indicators (KPIs), office performance, and issues requiring Senior Management attention.
• Foster clear and transparent communication between teams, departments, and leadership.
• Stay actively involved in supporting HR while ensuring seamless execution, coordination, and compliance.
• Maintain a primary focus on training and operations working in alignment with overall organizational strategies.

Skills and Qualifications:

• Advanced knowledge of accounting principles, financial reporting, and reconciliation especially with real-estate clients.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• High attention to detail and accuracy in financial record-keeping.
• Strong interpersonal and communication skills to coordinate with team members and clients.
• Proficiency in MS Excel and cloud-based accounting software. Experience in QuickBooks Online is mandatory, and Yardi is a plus.
• Ability to handle pressure and meet deadlines efficiently.
• Adaptability to a multicultural work environment.

Job Types: Full-time, Permanent

Pay: ₹42,000.00 - ₹62,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Expected Start Date: 02/01/2026