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Assistant Manager - Sales Training
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The Asst Manager/ Manager- Sales Training will be responsible for designing, facilitating, and continuously improving sales capability programs across Food Marketplace and Dine Out. The role will focus heavily on onboarding new sales hires through Bootcamps and On-the-Job Training (OJT), while also building continuous learning interventions to ensure sales teams are equipped to acquire, grow, and retain partners, driving revenue and restaurant experience goals.
Key Responsibilities
Key Responsibilities
- Onboarding & Bootcamps
- Design and deliver structured Sales Bootcamps (5–7 day immersive programs) for new sales hires, covering product knowledge, sales process, systems, and restaurant partner success practices.
- Develop role-specific onboarding journeys integrating classroom, simulations, and digital modules for both FMP & Dineout sales teams.
- Ensure time-to-productivity metrics for new hires are accelerated through bootcamps.
- On-the-Job Training (OJT)
- Design and execute OJT plans for new hires, including call shadowing, joint field visits, and real-play exercises.
- Partner with Sales Managers to ensure structured feedback loops and coaching checkpoints during the first 60 days.
- Monitor OJT outcomes with clear productivity metrics (e.g., partner NPS, conversion ratios, sales incentives).
- Ongoing Sales Capability Building
- Run periodic refresher sessions, workshops, and role-play simulations for existing teams.
- Run periodic assessments on sales products and processes and identify cohort level capability gaps and fix through training
- Curate advanced modules on consultative selling, objection handling, partner engagement, and upselling.
- Introduce gamified learning formats and sales contests to sustain motivation.
- Coaching & Train-the-Trainer
- Provide individual and team coaching through field visits, led observation and constructive feedback.
- Build internal capability by equipping internal SMEs as Sales coaches and Breakout mentors through train-the-trainer programs.
- Measurement & Impact
- Define and track key onboarding and training KPIs such as bootcamp effectiveness, OJT productivity, long term learning adoption linked to talent density and business charter performance
- Share regular dashboards with Sales Leadership and HRBPs.
- Business & Stakeholder Alignment
- Partner with FMP and Dineout Sales Leads to identify learning needs and align L&D priorities with business goals.
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Work closely with internal faculty and external vendors to ensure delivery quality and scale.
- Strong facilitation and sales coaching skills with proven experience running sales bootcamps & OJT programs.
- Design and content development expertise to create engaging, role-specific training material (playbooks, simulations, microlearning, case studies).
- Ability to translate sales strategies into practical, role-specific learning content.
- Deep knowledge of B2B sales/ hospitality/restaurant sales or food-tech sales cycles.
- Strong data orientation to measure training impact.
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Excellent communication, storytelling, and interpersonal skills.
- Graduate/Postgraduate in Business, HR, or related fields.
- 4–7 years of experience in Sales Training / Capability Building, with hands-on exposure to onboarding programs.
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Prior sales experience in F&B, hospitality, or consumer internet is strongly preferred.
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