Assistant Manager - Static Data

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Team leader - Static Data

About JLL:
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 96,000 as of October 31, 2021. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
www.jll.co.in

What this job involves:
Reporting to a Manager and expected to handle 10~12 team members

Monitor team accuracy and timely input of abstracted tenant lease data and uploaded into various JLL and client database systems

Ensuing property, unit, tenancy, and supplier setup/modifications/terminations & tenant refunds that are processed, and quality checked by the team members are in line with agreed KPIs

Conducts random checks on abstracts, system content, and other data to ensure completeness and accuracy is being adhered to

Guide staff members in the understanding and execution of established policies and procedures including RICS and ISAE requirements

Ensure 100% compliance to RICS & ISAE guidelines evidenced through Risk and Compliance audits. No exceptions allowed

Advise team on lease interpretation issues and train on system usage. Trouble shoots on software usage issues

Collaborate with PAM UK counterparts (Site managers, Surveyors, Suppliers, and other finance functions) and team members on pending issues/ queries

Monitor the mobilisation and de-mobilisation of funds/properties into/from JLL. Ensure the team is adequately staffed to handle the expected volume on daily basis

Ensuring that each transaction follows the mandate and is approved by appropriate approvers, in case system mandates are not in place

Prior experience in handling transitions

Identify knowledge gaps of team members, suppliers and site teams. Deliver trainings wherever necessary

Provide objective feedback to team members every month. Document every conversation

Coach and mentor team members to ensure all round development of individuals

Collaborate effectively with other teams to ensure overall function goals are met; drive harmony across teams

Track, monitor and report KPIs at a system / client level periodically, as directed by Supervisor

Ensure month end reporting and MI preparations are being done in time and accurately

Keep Supervisor fully informed of all potential issues, challenges and KPI misses

Maintain individual and team production logs as directed by the Manager/ Assistant Manager

Sounds like you? To apply you need to be/have:
At least 7 years of lease administration or database management experience is must

Commerce graduate with excellent verbal and written communication skills

Experience of both real estate environment and abstraction related technology tools will be an added advantage

Candidate should be dynamic and open to working/monitoring on multiple systems and processes across Static Data

Ability to multi-task, work effectively under pressure, prioritize, and manage workload to meet client needs

Maintain a high level of accuracy for self and the team

Demonstrate consistency in values, principles, and work ethics, must be able to inspire and lead a team

Ability to conduct difficult conversations and demonstrate transparency and fairness

Willingness to take on new challenges, responsibilities, and assignments

Understanding of and commitment to client services, maintain confidentiality of client data

A desire to work within a diverse, collaborative, and driven professional environment.

Willingness to initiate discussions and collaborate with site staff and accountants to improve Static Data processes

Accuracy, prompt, and an eye for detail

Excellent interpersonal skills and ability to work overtime when required

Performance objectives

Ensure the agreed KPI’s (Productivity, Quality and Turn Around Time) are met

Achieve high employee satisfaction scores

Ensure attrition rates are below industry figures

Monitor exceptions processes and devise plan to reduce exception rate

Minimise risk and provide improvement ideas to Supervisor

Zero RICS / ISAE audit findings during internal and external audits

Ensure management reporting as per the pre agreed timelines

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.