Assistant Registrar, Operations

Department: Office of the Registrar

Location: Jerry Sue Thornton Center

Reports To: College Registrar

Recruitment Type: External/Internal

Requisition ID: req6657

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5:00pm

Number of Openings: 1

Job Description:

SUMMARY

Manages the daily operations of the Office of the Registrar, including but not limited to, staff scheduling, adhering to established processes, and monitoring workflow. Responsible for the management of all aspects of student records for credit courses College-wide, processing of applications for new and returning students and serves as the primary resource for the College grading process. Acts on behalf of College Registrar in their absence.

ESSENTIAL FUNCTIONS

• Manages the generation of electronic and regular correspondence to admitted students and responds to student inquiries related to academic records
• Supervises and manages the performance of assigned staff
• Manages the scanning and indexing of student records
• Manages College wide processes for student records evaluation for incoming transcripts and credit awarded, outgoing transcripts, graduation, and the academic grading
• Resolves complex problems and concerns related to admission applications and student records
• Tests Banner processes and reports including those associated with system upgrades and new system functionalities
• Represents the College and the Office of the Registrar in state-wide projects and initiatives
• Assists the Registrar with the management of departmental staff and with development of process design and review of academic policy related to student records
• Serves on the team organizing Fall and Spring Commencement ceremonies Serve as a Designated School Official for SEVIS
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Master’s Degree in a related field
  
  • Significant related experience may substitute for education
• Minimum of four years of progressively responsible experience in admissions, financial aid or enrollment management
• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
• Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department
• Demonstrated experience requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Possess working knowledge of student records and admissions concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus
• Possess excellent written, verbal and interpersonal communication skills
• Ability to work in a fast paced, high volume and confidential service environment
• Possess strong organizational and time-management skills
• Ability to effectively complete work assignments independently
• Ability to work accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Demonstrated understanding of and commitment to the relationship between access, completion and student success
• Possess intermediate-level Microsoft Outlook, Word and Excel skills (or equivalent program)
• Possess intermediate project management skills
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to determine needs and identify solutions
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects
• Possess sensitivity to respond appropriately to the needs of the students and the community

COMPETENCIES

CRITICAL COMPETENCIES

• Collaboration
• Communication
• Adaptability

VERY IMPORTANT COMPETENCIES

• Service Focus
• Quality of Work

IMPORTANT COMPETENCIES

• Time Utilization
• Continuous Improvement

PERFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated experience as an assistant registrar or registrar or progressively responsible experience in admissions or financial aid or enrollment management
• Demonstrated direct experience in admissions processing and student record keeping
• Demonstrated experience with Ellucian Banner student system
• Demonstrated experience with Ad Astra Scheduling software

KNOWLEDGE, SKILLS and ABILITIES

• Possess knowledge of national, state, and local rules and regulations related to student educational records and graduation certification
• Possess knowledge of Ohio Board of Regents transfer articulation processes
• Possess knowledge of Cuyahoga Community College graduation requirements and articulation agreements
• Ability to research and analyze issues and develop solutions

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range: $65,000 to $75,000
The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.