Assistant Reservations Manager

Supervise and coordinate all reservations operations, ensuring accuracy and efficiency in daily processes.

Handle booking inquiries via phone, email, and online platforms, ensuring conversion into confirmed reservations.

Support the Reservations Manager in setting and achieving revenue and occupancy targets.

Conduct daily arrival checks and coordinate with Front Office and Sales teams to ensure seamless guest experiences.

Ensure all guest profiles, corporate accounts, and travel agent details are correctly entered in Opera or other PMS systems.

Monitor online distribution channels (GDS, CRO, brand.com, OTAs) for accuracy in rates, availability, and promotions.

Implement room inventory restrictions and manage overbooking strategies as directed by the Reservations Manager.

Review daily pick-up reports, cancellations, and no-shows to maintain accurate forecasting.

Prepare daily and weekly revenue performance reports, rate audits, and availability summaries.

Lead, coach, and motivate the reservations team to deliver outstanding service and achieve departmental KPIs.

Oversee group bookings, allotments, and special events to ensure effective coordination and timely confirmation.

Collaborate with Revenue Management and Sales teams to develop pricing and promotional strategies.

Maintain communication with Travel Agents, corporate clients, and internal departments for smooth coordination.

Handle guest complaints, special requests, and VIP reservations with professionalism and discretion.

Support the preparation of annual business plans and budgets related to room revenue performance.

Ensure adherence to company policies, data protection standards, and fire, health, and safety procedures.