Associate

We are an IT Consulting & IT Services company with ISO 9001, 14001, 20001 27001 & Great Place to Work Certified. We at Quadrafort assist our customers in enhancing Productivity and Business efficiency achieved by our best-in-class Cloud Solutions and innovative 360° consulting services. We are a Technology Consulting services provider assisted by a team of certified technologists aided by domain experience & proficiency garnered across industries and business verticals. We endeavor to empower organizations in their digital transformation journey with the least disruption with emphasis on proper adoption, to aid in achieving complex business goals. We work across industries encompassing Manufacturing, Retail, Hi-Tech, IT, BFSI, Healthcare, Automobile and Media.

• Make outbound calls to customers for product/service promotion, feedback, or support.
• Handle inbound customer queries and resolve issues efficiently.
• Maintain accurate records of customer interactions.
• Follow communication scripts and adhere to company policies.
• Meet daily/weekly call targets and quality benchmarks.
• Escalate unresolved issues to the appropriate departments.