ASSOCIATE CONSULTANT

As a SharePoint Administration Subject Matter Expert, you will play a critical role in ensuring the timely resolution of escalated incidents and adherence to quality compliance standards. Your expertise will significantly impact customer satisfaction and operational efficiency within the Support & Operations team. You will be responsible for mentoring team members, facilitating communication with business stakeholders, and driving continuous improvement initiatives. (1.) Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Sharepoint Tickets And Incidents According To Service Level Agreements, Maintaining High Standards Of Customer Satisfaction.
2. Mentor Sharepoint Administrators And Team Members, Preparing Standard Operating Procedures And Maintaining Effective Documentation To Promote Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Readiness.
4. Actively Engage In Customer Meetings To Understand Issues Faced By Users, Ensuring Positive Feedback And Satisfaction Through Effective Problem Resolution.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, And Prepare Reports To Present Performance Insights To Key Business Stakeholders, Facilitating Informed Decision-Making.

Skill Requirements
1. In-Depth Knowledge Of Sharepoint Administration
2. Strong Analytical Skills For Incident Resolution And Trend Analysis
3. Excellent Communication And Presentation Skills
4. Proficiency In Documentation And Process Improvement Methodologies
5. Ability To Mentor And Guide Team Members Effectively

Certification
1. Optional But Valuable: Microsoft Certified: Sharepoint Administrator Associate
2. Optional But Valuable: Itil Foundation Certification

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DWP-UMC-COLLABORATION SERVICES

1632098BR