Associate Customer Success Manager

Our Customer Success Managers work as strategic partners to our clients, big e-commerce retailers, and help them to scale their digital promotions and commercial activities and thus make their businesses more profitable and sustainable.

• You will be responsible for the full customer cycle - from onboarding the client into our SaaS platform up to regular business reviews and renewals, being their partner through strategies and successes. By providing tailor-made analytical and business insights you will support your clients in elevating their ROAS, ROI and revenue.
• We work with medium and large enterprise clients across the EMEA - you will be assigned with a portfolio of clients mainly from Middle East, Africa, India and partly from Europe too.
• In this role, you can learn more about the e-commerce business and strategies behind the success of top brands, how to get data insights and translate them into action points, how to create the case studies and educate our clients to adopt new approaches or platform features to become even more successful.
• Last but not least you will learn more about cross-team collaboration within a unique culture of a company which creates the future in the e-commerce world.

ABOUT YOU

• First of all, you should like a fast-paced environment where things change once we have a better solution.
• You already have a minimum of 2 years of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech/AdTech company.
• Marketing Technology is your passion and you have at least some knowledge about Google and Meta Ads (or you already are an expert ).
• Business acumen and data analytics come second nature to you.
• The company culture is important for you. You want to be surrounded by smart and friendly people who enjoy working together.
• You speak fluent English and Arabic.
• You are based in Dubai and willing to commute to the JLT Office (during onboarding home office only on Fridays, after onboarding according to the agreement with your leader). If you are based in Saudi Arabia, it could work too!
• You are open to occasional travels to meet our cliients personally for regular business reviews.