Associate Product Manager

Job Title: Associate Product Manager

Job Type: Work from Office

Job Location: Bengaluru

About Company

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

Roles & Responsibilities

• Assist in defining product vision, strategy, and roadmap in collaboration with senior product managers and stakeholders.
• Conduct market research and competitor analysis to identify trends, customer needs, and opportunities for product enhancements.
• Collect and document detailed product requirements from stakeholders, customers, and market feedback.
• Work with the UX/UI team to ensure product designs meet user needs and provide an exceptional user experience.
• Coordinate with engineering, design, and other teams to ensure timely and high-quality delivery of product features and updates.
• Analyze product performance metrics and user feedback to inform product decisions and improvements.
• Maintain clear and consistent communication with internal teams and stakeholders regarding product status, updates, and changes.
• Participate in product testing and validation to ensure product features meet specified requirements and quality standards.
• Create and maintain product documentation, including user guides, release notes, and training materials.
• Foster strong working relationships with engineering, sales, marketing, and customer success teams to ensure alignment and effective product launches.