Associate Product Support Specialist

Work Experience : 1 to 2 Years

Work Timings : Rotational Shift

Location: Currently remote but may transition to onsite in Bangalore post April 2026
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As an Associate Product Support Specialist, you will play a vital role in ensuring our clients have a seamless experience while using our SaaS-based application. You will work closely with our clients, understanding their needs, and providing effective solutions to any challenges they may encounter. This role is ideal for a recent graduate who possesses a passion for technology, excellent communication skills, and a willingness to learn and grow within a dynamic environment.

Responsibilities:

• Provide timely and professional support to customers via various channels (email, chat, phone) regarding product-related inquiries, issues, and requests.
• Troubleshoot and diagnose software-related issues reported by customers, guiding them through resolution steps.
• Collaborate with cross-functional teams including development and QA teams to address complex technical issues and ensure prompt issue resolution.
• Document and track customer interactions, issues, and solutions in our support ticketing system.
• Assist in creating and maintaining product documentation, user guides, and knowledge base articles.
• Contribute to ongoing improvement of product support processes and procedures.
• Escalate critical or unresolved issues to appropriate teams and follow up until resolution.
• Proactively identify opportunities for product improvements based on customer feedback and pain points.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• Strong passion for technology and willingness to learn about our SaaS-based application's functionalities and technical aspects.
• Intermediate knowledge of SQL and the ability to write and execute SQL queries.
• Excellent written and verbal communication skills to effectively interact with clients and internal teams.
• Strong problem-solving skills with the ability to think analytically and logically.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Detail-oriented and highly organized, with excellent time management skills.
• Previous customer service experience or internships in a technical support role is a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Application Question(s):

• If you are currently serving or have served your notice period, please mention your last working day (DD/MM/YYYY)*
• Reason for Change*
• Location: Currently remote but will transition to onsite in Bangalore post April 2026. Are you Ok?*
• How many years of experience in product support/Application role?
• How many years of experience with SQL?*
• How can you rate yourself on SQL
• What is your Current CTC (In LPA
• What is your Expected CTC (In LPA)?
• How soon can you Join
• Are you comfortable working in Rotational shift?

Work Location: In person