Associate Systems Administrator

Voice Media Group is a successful and diversified media/technology company that specializes in serving advertisers, business owners, and readers across the country. Voice Media Group’s digital marketing and technology agency, V Digital Services, has twelve regional offices in the United States with a full array of digital marketing strategists, specialists, engineers, and account managers focused on driving value and success for the SMB market.

The fast-paced nature of digital marketing and media content creation makes us a destination for energetic people who love a challenge and aren’t happy sitting on the sidelines. We believe that innovation is the best service we can provide to our clients, and we give our employees the resources, training, and creative freedom to thrive.

Position Summary

We are seeking a full-time Associate Systems Administrator to join our IT team. This critical role supports internal users in a high-energy, high-volume business environment.

The ideal candidate must possess a minimum of 2 years of work experience with a service-focused attitude, where IT customer service is the top priority. You should possess the technical abilities to work with a range of equipment and platforms, including desktops, laptops, mobile devices, servers, networking equipment, and SaaS applications.

Key Responsibilities

● Configure and manage Microsoft and Apple devices.

● Configure and manage devices within a Webex phone system.

● Manage and troubleshoot Google Meet and Zoom applications.

● Manage users and groups in the Google Workspace Admin Console.

● Manage, update, and resolve tickets in Teamwork Desk per SLA requirements.

Required Qualifications

● Minimum of 2 years of work experience in an IT customer service environment.

● Familiarity with Microsoft Windows and Apple macOS.

● Comprehension of Microsoft Active Directory fundamentals.

● Familiarity with the Google Apps Suite and Google Drive.

● Ability to document solutions via tickets and knowledgebase articles.

● Strong written and verbal communication skills.

● Be a team-oriented, hard-working individual who likes to collaborate with others to solve problems.

Preferred Qualifications

● Possess a current CompTIA A+ or Network+ certification.

● Possess an Associate’s Degree or higher in Computer Science or Computer Networking.

● 2 or more years of experience in a role that required ticket management and documentation.

At Voice Media Group, we are dedicated to building a diverse, inclusive, and authentic workplace. We are an Equal Opportunity Employer that values diversity in the workplace. If you are excited about this role, but your past experience does not align perfectly with every single qualification in the job description, we encourage you to apply anyway.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: In person