Asst Branch Manager / Branch Manager

Role Overview

The role demands someone who can run the clinic operations smoothly, ensure strong patient experience, manage the team, and drive monthly revenue targets. Skin & hair clinic experience is preferred but not mandatory if the candidate understands sales, operations, and customer handling well.

Key Responsibilities1. Clinic Operations

• Oversee daily functioning of the clinic – patient flow, appointment scheduling, hygiene standards, inventory checks.
• Ensure all treatments are delivered following clinic protocols and safety guidelines.
• Coordinate with doctors, therapists, and front desk for smooth workflow.
• Maintain equipment readiness and raise service/repair requests when needed.

2. Sales & Revenue Management

• Achieve monthly revenue and treatment sales targets across Hair, Skin & Slimming verticals.
• Guide front desk and counsellors on lead conversion, cross-selling, and upselling.
• Monitor enquiries from calls, walk-ins, social media, and follow-up pipelines.
• Ensure accurate billing and maintain daily MIS reports.

3. Team Management

• Supervise front desk, technicians, therapists, and support staff.
• Conduct weekly team meetings to review performance and close operational gaps.
• Train team on service standards, grooming, communication, and treatment knowledge.
• Maintain discipline, attendance, roster planning, and conflict resolution.

4. Customer Experience & Retention

• Ensure every patient receives a premium, professional, and transparent experience.
• Handle escalations and provide solutions promptly.
• Build long-term relationships with clients and encourage repeat visits.
• Maintain clinic’s reputation through Google reviews, feedback collection, and consistent service quality.

5. Compliance & Reporting

• Ensure adherence to brand SOPs, hygiene protocols, safety standards, and documentation processes.
• Submit daily/weekly/monthly performance reports to regional/corporate team.
• Maintain confidentiality of patient records and sensitive information.

Key Requirements

• Bachelor’s degree in any discipline.
• 2–5+ years of experience in clinic management, retail, hospitality, wellness, or similar customer-facing roles.
• Strong communication and leadership skills.
• Ability to handle sales targets and high-pressure situations.
• Good understanding of operational management, customer handling, and staff supervision.
• Comfortable working on weekends (weekly off on weekdays).

Preferred Skills

• Knowledge of dermatology / hair treatments (PRP, GFC, Laser, HydraFacial, etc.) is an added advantage.
• Experience with CRM tools, billing software, or clinic management systems.
• Ability to manage both patient experience and business KPIs effectively.

Why Join Advanced GroHair & GloSkin

• Fast-growing multi-city brand with structured systems and strong training support.
• Opportunity to lead a high-performing clinic team.
• Performance-based growth and incentives.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person