Asst Customer Service- Logistics and fright forward

Asst Customer Service-

Responsible for delivering the highest standards of Customer Service to a number of customers across the business. Management of customer stock and invoicing, order processing and report generation.

* Coordinates with the clients/Client representatives to meet their requirements.

* Management of Key customers.

* Accurate document processing in WMS, including ASN, SO.

* Continues follow up with operation in timely executing the customer logistic requirements.

* Share the NCR with customer and continues follow up to close it on time.

* Submission of Receipt Confirmation to customer in contractual time.

* Complies and verifies the accuracy of stock reports as required by clients on a regular basis.

* Verifies the system documents with Physical documents (invoice, Purchase order)

* Manage the tariff settino of clients inExceed.

* Regular checking and assurance on data integrity in WMS.

* Ensuring 100% System Job file accuracy.

* Ensures the services provided to the clients are according to the customer profile.

* Timely response to customer mails and queries.

* Coordinate with other departments to provide a complete solution to clients. (e.g.

Transport for Vehicle use, Finance for invoice queries)

* Maintains FEFO standards integrity for food items and FIFO standards for non-food items.

* Record any customer complaints and escalate these to their supervisor immediately.

* Complete ad hoc requests from either clients or management.

* Ensure the proper utilization of warehouse pallet position.

* Monitoring and reporting of Damaged/ Expired Items and regular follow up with customer till items get disposed.

Job Types: Full-time, Permanent

Pay: QAR5,000.00 - QAR6,000.00 per month

Experience:

• customer service -logistics and fright forward : 5 years (Required)
• Logistics company : 5 years (Required)
• client handling : 5 years (Required)