Author Relationship Manager - Team Lead

ABOUT US:

Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to help every aspiring writer give their idea an identity, a tangible form, and a medium to spread it. In our quest to redefine the publishing space, we constantly strive to innovate and evolve the publishing process. Our publishing platform enables writers to convert their stories and ideas into books that people can hold, read, and connect with.

The Team Lead will guide a group of Publishing Managers, ensure smooth progress of author projects, monitor timelines, and maintain publishing standards. This role requires strong coordination abilities, attention to detail, and the capacity to manage author expectations and team performance effectively.

IN THIS ROLE YOU WILL

• Oversee Publishing Managers’ daily workflows, ensuring accurate project tracking and complete, timely documentation across all milestone communications.
• Identify process gaps, follow up on pending or delayed updates, and coordinate targeted training or support to maintain operational excellence.
• Ensure all milestone activities are thoroughly documented, monitor and record delay reasons, and address roadblocks promptly to prevent escalations.
• Support the team in delivering clear and timely author communication, manage high-sensitivity cases, and collaborate with cross-functional teams to uphold quality and timelines.
• Provide structured project and team status reports to the Manager, maintain comprehensive documentation, and ensure all deliverables progress in alignment with defined publishing processes.

A PERFECT CANDIDATE HAS

• 1 to 3 years of experience in customer-facing roles, operations, coordination, or similar responsibilities.
• Excellent communication skills, both written and verbal.
• Strong organisational and multitasking abilities.
• Comfortable working with authors and guiding team members.
• Good proficiency in Microsoft Excel and Word.
• Fluent in English and Hindi ; knowledge of Tamil will be an added advantage.

Sound like a fit? We can't wait to hear from you.

BENEFITS:

Our benefits package includes the best of what leading organizations provide, such as:

• A flat and transparent culture and chance to work with the leadership team of a high growth startup
• Best learning and development opportunities, a chance to have a big impact in a hyper growth setup

DIVERSITY AND INCLUSION: Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity’ goals. Women comprise fifty percent of our workforce.