Automated Operations Assistant

• Oversee and support the day-to-day operations of automated kiosks across the country.
• Run and analyze weekly reports to identify machine performance issues; collaborate with depot managers to determine and implement corrective actions.
• Monitor and track key accounts on a monthly basis to identify performance trends, opportunities, and concerns.
• Maintain clear and accurate documentation of machine malfunctions, diagnostics, and resolutions to ensure traceability and future reference.
• Work closely with the Parts and Equipment Team to recommend appropriate kiosk models for new installations based on site needs.
• Monitor same-store sales and proactively resolve underlying issues that may impact performance.
• Manage the company’s Zendesk support platform, ensuring tickets are addressed accurately, efficiently, and in alignment with company standards.

• Strong analytical skills with the ability to interpret reports and performance metrics.
• Proficiency in Google Sheets and Microsoft Excel, including use of formulas, pivot tables, and data visualization tools.
• Experience with customer support and reporting platforms (e.g., Zendesk, Excel).
• Excellent communication and organizational skills.
• Ability to work cross-functionally with depot, equipment, and service teams.
• Self-starter who thrives in a fast-paced, data-driven environment.

Pay: $18.00 to $20.00 per hour

Work Location: Trevose, PA

Job Type: Full Time