Automotive Parts Supervisor

Key Responsibilities

Operations & Supervision

• Supervise and coordinate daily branch operations, including parts sales, inventory control, and shipping/receiving.
• Lead and motivate a team to deliver excellent customer service and achieve performance targets.
• Schedule, train, and evaluate staff performance to maintain a skilled and efficient workforce.
• Ensure compliance with safety regulations, company policies, and operational standards.

Inventory Management

• Monitor stock levels and coordinate with procurement to maintain optimal inventory.
• Oversee stock receiving, storage, labeling, and returns processes.
• Conduct regular cycle counts and assist in annual physical inventory.
• Implement inventory control procedures to minimize shrinkage and obsolescence.

Sales & Customer Service

• Support counter staff in assisting customers with parts identification, pricing, and order fulfillment.
• Resolve customer issues promptly and professionally.
• Work with sales and service teams to promote products and enhance customer satisfaction.
• Develop and maintain strong relationships with key customers and vendors.

Administrative & Financial

• Review and approve purchase orders, invoices, and returns within authorization limits.
• Monitor branch expenses and assist in budgeting and cost control.
• Generate and analyze branch performance reports (sales, inventory, labor).
• Ensure timely and accurate data entry in the company’s ERP or inventory management system.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 3–5 years of experience in parts operations, warehousing, or distribution, including at least 1–2 years in a supervisory role.
• Experience in [automotive/heavy equipment/industrial/agricultural] parts industry preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficient in inventory management systems and Microsoft Office Suite.
• Ability to analyze data, solve problems, and make sound decisions.
• Organizational and multitasking skills with attention to detail.
• Understanding of safety standards and warehouse best practices.

Key Performance Indicators (KPIs)

• Inventory accuracy and turnover rate
• Customer satisfaction and retention
• Sales growth and gross margin performance
• Employee productivity and retention
• Operational compliance and safety record