Automotive Technical Advisor

We are looking for a passionate and skilled Automotive Technical Advisor to join our dynamic team. In this role, you’ll serve as the key technical expert providing diagnostics guidance, troubleshooting support, and warranty analysis to ensure our customers receive exceptional after sales service.

Key Responsibilities

• Diagnostics & Troubleshooting: Translate customer complaints into actionable troubleshooting plans and support accurate root cause analysis.
• T echnical Support & Escalation: Provide expert-level technical guidance to service center's and escalate complex issues as needed.
• Service Documentation: Maintain accurate and detailed service records, reports, and technical documentation.
• Collaboration: Coordinate with engineering and product teams to provide feedback for continuous product improvement.
• Customer Focus: Ensure a high level of customer satisfaction through responsive communication and professional support.

Qualifications

• Diploma or Degree in Automotive Engineering or related field.
• Minimum of 5 years’ experience in automotive service, diagnostics, or technical support.
• Strong knowledge of vehicle systems, diagnostic tools, and repair procedures.
• Excellent problem-solving, communication, and interpersonal skills.
• Familiar in American/Korean/Chinese Brand (GMC Preferred)

Why Join us?

At Jaidah Group , we believe our people are our greatest strength. Join a dynamic team that values innovation, growth, and excellence in everything we do. We offer a supportive work environment, continuous learning opportunities, competitive compensation, and comprehensive benefits designed to help you thrive both personally and professionally.