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AVP, Account Services Generalist (DUO), CBGO, Group COO
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AVP, Account Services Generalist (DUO), CBGO, Group COO (WD79053) Responsibilities 
- Lead a team of operations professionals to deliver high-quality and efficient services to internal and external stakeholders
- Oversee the day-to-day operations, ensuring adherence to policies, procedures, and service level agreements
- Identify operational risks, elevate Key Risk Indicators to management, and implement mitigation measures
- Drive process re-engineering and standardization initiatives, challenging existing methods, fostering innovation, and re-engineering reconciliation and investigation processes for improved controls
- Utilize data-driven insights and analytics to optimize operational performance and enhance decision-making
- Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence
- Provide coaching, mentoring, and development opportunities to team members, fostering a high-performing and engaged workforce
- Represent the team and department in various forums, effectively communicating progress, challenges, and recommendations
- Minimum 5-7 years of relevant experience in operations management, preferably in the banking or financial services industry
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Proficient in risk management and control frameworks, with the ability to identify and mitigate operational risks
- Demonstrated experience in driving process re-engineering and standardization initiatives, with a focus on improving controls and efficiency
- Adept at leveraging data-driven insights and analytics to optimize operational performance and support decision-making
- Excellent problem-solving, critical thinking, and decision-making skills
- Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross-functional teams
- Tertiary qualification in a relevant field, such as business, finance, or operations management
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