Backend Operations (Deal Management)

Order-to-Delivery ExecutionOwn end-to-end execution once deal is confirmed on CRM.Create and manage Purchase Orders (POs) and Proforma Invoices (PIs) for processing vendors.Coordinate with subcontracted vendors for cutting, slitting, polishing, or other processing requirements.Ensure loading, dispatch, and invoicing happens within defined TAT.Maintain order accuracy and ensure zero mismatch in specifications or delivery. CRM, Documentation & System HygieneEnsure all orders, deals, and status updates are recorded on CRM daily.Track order milestones through digital dashboards.Maintain records for PI, PO, invoices, delivery challans, and logistics updates.Generate daily and weekly reports on order movement, dispatches, pending deliveries, and customer issues.Drive CRM discipline across sales and operations team. Vendor & Logistics CoordinationLiaise with processing partners and transport vendors to ensure On-Time, In-Full (OTIF) delivery.Track vehicle loading, route, and delivery confirmation.Manage delivery schedules for multiple cities/clients in coordination with the operations team.Negotiate and control logistics costs within budget. After-Sales & Customer SupportHandle product or service complaints (quality, delay, mismatch).Coordinate with QC and vendor for issue resolution.Record and close each complaint in CRM within defined timelines.Conduct post-delivery feedback calls to measure customer satisfaction. Reporting & Process ImprovementPrepare dashboards and MIS for management review —including daily dispatch summary, customer feedback, pending orders, and process TAT.Identify recurring process bottlenecks and propose automation or standardization fixes.Work with tech and product team to simplify the backend system workflows.

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person