Barista

Job Title: Barista
Department: Front of House
Reports To: Restaurant / Café Manager

1. Job Purpose

Prepare high-quality coffee and beverages, maintain a clean and organized counter, and deliver fast, friendly, professional service that makes every guest feel valued and excited to return.

2. Key Responsibilities

A. Beverage Preparation

• Prepare all hot and cold drinks: coffee, tea, specialty drinks, mocktails (if applicable), and smoothies according to standard recipes.
• Ensure taste, temperature, presentation, and portion size are always consistent.
• Set up the barista station before service and close it properly after service.

B. Guest Service

• Greet every guest with eye contact, a smile, and a warm welcome.
• Take orders clearly, repeat back to confirm, and suggest suitable add-ons (extra shot, dessert, pastry, etc.).
• Handle guest complaints calmly and professionally; immediately inform the supervisor or manager if support is needed.
• Maintain a professional, tidy appearance at all times.

C. Cash Handling and System Use

• Take orders correctly using the billing system.
• Handle cash, card, and online payments accurately.
• Issue bills and receipts correctly and avoid shortages or excess at the cash drawer.

D. Hygiene, Safety, and Cleanliness

• Keep the coffee machine, grinder, fridge, counter, bar area, and tools clean and sanitized throughout the shift.
• Follow food safety and hygiene standards (hand washing, gloves where needed, no cross-contamination).
• Check milk, syrups, and ingredients for expiry and proper storage.
• Immediately clean spills and maintain a neat, organized work area.

E. Stock and Equipment Care

• Monitor daily stock of coffee beans, milk, syrups, cups, lids, napkins, and other items.
• Inform the supervisor before items run out; follow the ordering and requisition process.
• Handle equipment with care and report any faults immediately.
• Backwash and clean the machine during and after shift as per standard procedure.

F. Teamwork

• Coordinate smoothly with the waiters, cashier, and kitchen team to ensure fast service.
• Support colleagues during busy hours without waiting to be told.
• Attend trainings and implement new menu items and service standards.

3. Requirements

• Basic knowledge of coffee, milk texturing, and beverage preparation (training can be provided).
• Good communication skills in English (additional languages are a plus).
• Strong personal hygiene, discipline, and punctuality.
• Ability to stand for long hours and work under pressure while staying calm.
• Positive attitude, willingness to learn, and respect for guests, team, and management.

4. Performance Indicators (What “Good” Looks Like)

• Drinks served correctly and on time.
• No repeated guest complaints about taste, attitude, or delays.
• Clean, organized barista station at all times.
• Accurate cash handling and minimal wastage.
• Friendly, proactive behavior noticed by guests and managers.

Job Type: Full-time

Pay: AED2,300.00 per month