Barista Supervisor

The Barista Supervisor is responsible for overseeing the daily operations of the coffee shop, ensuring high-quality service, product consistency, and excellent guest satisfaction. This role requires strong barista skills, leadership abilities, and a solid background in food and beverage hospitality. The supervisor will manage staff performance, maintain product standards, and ensure smooth workflow throughout the outlet.

Key Responsibilities

Operational Management

• Oversee daily café operations, ensuring the shop is fully prepared for service.
• Maintain cleanliness, organization, and hygiene standards in compliance with food safety regulations.
• Ensure all beverages and food items are prepared according to brand standards and recipes.
• Manage stock levels, order supplies, and maintain inventory records.
• Handle opening and closing procedures, including cash handling and reports.

Team Leadership

• Supervise and support a team of 2 baristas, ensuring productivity and teamwork.
• Train staff on coffee preparation, customer service, safety procedures, and standard operating practices.
• Prepare staff schedules and manage shifts to meet business needs.
• Conduct performance evaluations and provide ongoing coaching and feedback.

Customer Service

• Ensure guests receive friendly, efficient, and personalized service at all times.
• Address and resolve guest complaints or concerns quickly and professionally.
• Promote upselling techniques to maximize revenue (specialty coffees, pastries, retail items).

Quality Control

• Monitor beverage quality, taste, and presentation to meet brand standards.
• Ensure proper maintenance and calibration of coffee machines and equipment.
• Conduct regular checks on product freshness and expiration.

Administrative Duties

• Maintain accurate sales and wastage reports.
• Assist in menu planning, new product development, and seasonal promotions.
• Ensure compliance with hotel policies, HACCP standards, and municipality regulations.

Qualifications & Requirements

• Minimum 2–3 years of experience as a Barista, including at least 1 year in a supervisory or lead role.
• Strong knowledge of specialty coffee, brewing methods, and café operations.
• Experience in Food & Beverage hospitality, preferably in hotels or high-end cafés.
• Excellent communication, customer service, and leadership skills.
• Ability to multitask, work under pressure, and manage a small team effectively.
• Basic knowledge of POS systems, cash handling, and inventory control.
• Flexible with work hours, including weekends and holidays.

Key Competencies

• Leadership & Team Management
• Guest-Focused Service
• Coffee Expertise & Beverage Craftsmanship
• Attention to Detail
• Problem-Solving
• Time Management
• Hygiene & Safety Awareness

Job Type: Full-time

Pay: AED4,000.00 - AED4,200.00 per month