Bartender

Organization- Alila Hinu Bay

Summary

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.

Main Duties and Responsibilities:

• To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt’s Values and culture characteristics
• To follow all skills trained in the departmental core Training
• Take care of the equipment as if it were your own
• Know the daily targets and projections
• Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• To be fully conversant with all services, offers, promotions and facilities offered by the hotel
• Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders
• Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management
• Adhere to the correct restaurant pathways
• To alert any potential problems to your direct supervision, where possible before they arise
• Attend all training where required, having an avid interest in learning and education surrounding their venue and products
• To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
• To carry out any other reasonable duties and responsibilities as assigned
• Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables
• To be charismatic and make conversation easily and with an array of people
• To be driven by achieving a rounded sales experience, using selling skills as trained
• Able to effectively manage their dedicated working areas and delegate where appropriate
• Meets sales mix expectations
• Meets sales and spend forecasts
• Have a thorough understanding of the local industry
• Following international and local Bar and Drink trends
• Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature
• Serve alcohol responsibly and report any concerns to duty manager immediately.
  
  

General Responsibility

• Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
• Provide information regarding the hotel’s facilities & services.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
• Be flexible and open to change in your job responsibilities, work area and /or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your environment and make sure it is tidy and well maintained.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Employee Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instruction given by your supervisor.
• Report all incidents, accidents and guest complaints in briefings
  
  

Technical Expertise

• Handle cashiering duties in accordance with policies & procedures
• Providing service to guests in accordance with service standards
• Prepare the bar for service
• Check bar stock and prepare orders for replenishing of supplies
• Know the menu/special promotions and assist guests with recommendations
• Know all beverage recipes and prepare all drink orders accordingly
• Control cost by adhering to quantities specified in all beverage recipes
• Ensure all opening and closing duties are implemented accordance with established standards
• Assist in service in the other FB outlet when required
• Ensure the bar areas is maintained clean and tidy
  
  

Qualifications

• Minimum 2- 5 years of experience as a bartender
• Good knowledge of classic and modern cocktails, mocktails, and beverages
• Positive attitude, good communication, and team player
• Must be presentable and professional under pressure
• Ability to work in a fast-paced hospitality environment