Important Recruitment Information:

Job Posting closes: Applications will be accepted until Monday, December 15.

To Apply: Click the Apply for job button in the top right corner.

Kansas Public Employees Retirement System

KPERS is more than a pension system — we’re a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement. We provide disability, death, and lifetime retirement benefits that protect those who dedicate their work to serving the public.

Are you energized by helping others, passionate about accuracy, and proud of providing exceptional customer service? Do you enjoy solving problems, explaining complex information clearly, and working in a team that values positivity and professionalism?
If so, KPERS would love to meet you.

As a Benefits Analyst, you play a vital role in helping Kansas public employees understand and receive the retirement benefits they have earned. Your work supports members during some of the most important milestones of their lives—retirement planning, life changes, and survivor support.

This is a customer service-focused role for someone who is detail-oriented, compassionate, and eager to learn.

Learn more about joining the KPERS Family.

About the Position:

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full/Part-time: Full-Time
• Work Schedule: Days, Monday to Friday
• Eligible to Receive Benefits: Yes
• Search Keywords: Topeka Kansas, Shawnee County, KPERS

Compensation:

• Non-exempt/hourly: $24.50 to $26.50

Note: Compensation is commensurate with experience and qualifications.

Employment Benefits:

• Medical, Dental, Vision & additional coverage
• Sick & Vacation leave
• Paid Parental Leave
• Paid State Holidays
• Infants at Work
• Retirement and deferred compensation programs
• Covered Parking
• Professional Development & Tuition Assistance
• Public Service Loan Forgiveness Public Service Loan Forgiveness

Visit the Employee Benefits page for more information…

What You’ll Do:

Process Retirement Benefits with Accuracy & Care

• Review and process retirement applications for all KPERS-managed retirement systems.
• Research and analyze employment and salary records to determine eligibility.
• Verify documents for compliance with state and federal regulations.
• Communicate with members and employers to gather information and resolve discrepancies.
• Use KPERS’ Integrated Technology System (KITS) to review employer reporting and ensure accurate benefit calculations.
• Calculate retirement benefits, applying all statutes and policies correctly to ensure members receive their optimum benefit.
• Prepare benefit estimates and clearly explain requirements, options, and calculations.
• Audit benefit calculations completed by other analysts to ensure accuracy.

Counsel Members & Provide Exceptional Service

• Spend up to 60% of the day counseling members, survivors, employers, and other stakeholders by phone or in person.
• Help members make important decisions about retirement benefits, disability benefits, insurance options, and service credit purchases.
• Provide clear, empathetic explanations of complex information.
• Take initiative to research answers, find solutions, and resolve questions promptly.
• Represent KPERS with professionalism, reliability, and a positive attitude.

Qualifications:

We’re seeking candidates who bring professionalism, positivity, and a genuine commitment to customer service. Desired skills and abilities include:

• A strong commitment to excellent customer service
• Attention to detail and accuracy in every task
• A positive, dependable work ethic
• Ability to stay organized, punctual, and self-motivated
• Clear and effective communication—both written and verbal
• Ability to explain complex information in a simple, supportive way
• Enjoys working with diverse individuals and building positive relationships
• Ability to compare figures, identify discrepancies, and solve problems
• Proficiency with Microsoft Office tools

Experience Required

Two years of experience processing claims or benefits, or working in banking, accounting or other financial position. This includes managing high-volume workloads and multiple cases simultaneously. Proficiency speaking Spanish is a plus.

A degree in business administration, public administration or related field may be substituted for experience with at least one year of experience processing claims or benefits, or working in banking, accounting or other financial position.

Recruiter Contact Information

• Name: Julie Baker
• Email: kpersrecruitment@kspers.gov
• Phone: 785-296-1476
• Fax: 785-380-2103

To apply click the Apply for job button in the top right corner.