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Benefits Leave of Absence Manager
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Administer employee benefits and services for the University.
Primary Purpose of Position
The Benefits Leave of Absence Manager oversees Leave of Absence (LOA) operations for University staff and faculty in compliance with federal, state, and local laws. This role manages a team of two Benefits Consultants, administers leave and disability programs, ensures adherence to University policies and regulations, and provides strategic and backup support to the Benefits Director. Key responsibilities include regulatory compliance, mandated reporting, cross-functional collaboration, and personalized support for complex benefit scenarios.
Summary of Position Responsibilities
LOA Operations 50%
- Oversee daily LOA operations, including case management, consulting, processing, and employee communication.
- Ensure consistent application of LOA policies and procedures across the organization.
- Lead and participate in cross-functional meetings with Benefits, Payroll, Employee Relations, Legal, Workers’ Compensation, and LOA teams to align policies, resolve issues, and drive initiatives.
- Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing.
- Manage benefits billing for employees on leave, directing staff to track and complete related transactions.
- Administer benefits for employee/dependent deaths, as well as bereavement and community service leave programs.
- Monitor the HR ticketing system to ensure timely and accurate responses to LOA requests.
Training and Leadership 25%
- Partner with the Benefits Director on strategic initiatives, policy development, documentation, and improvements.
- Deliver training and presentations for employees and managers on benefits programs and updates.
- Provide backup support to the Benefits Director when unavailable.
- Offer empathetic, solutions-focused guidance on complex benefit cases, balancing compliance with employee well-being.
- Address employee questions by interpreting benefit policies and procedures.
Compliance and Reporting 10%
- Monitor regulatory changes and compliance to ensure adherence to federal, state, and University guidelines, HIPAA guidelines.
- Manage specified annual reporting requirements (e.g., bereavement, voluntary shared, parental, and bonus leave), and support Annual Personal Leave Offer, and Leave Attestation.
Supervision 10%
- Recruit, lead, and evaluate a team of two LOA staff.
- Set goals, develop work plans, and monitor performance.
- Provide coaching, training, and motivation to staff.
- Foster a collaborative and positive work environment.
Other Essential Duties as Assigned 5%
- Benefit / HR related projects.
Minimum Education/Experience
- Bachelor’s degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered.
- Strong knowledge of federal and state leave laws (i.e., FMLA).
- Exceptional communication, facilitation, and interpersonal skills.
- Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis.
- Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism.
Preferred Education, Knowledge, Skills and Experience
- Proven leadership and project management skills.
- Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed.
- Public sector experience preferred.
- Strong problem-solving and time-management abilities.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants
- The position will remain open until filled; applications received by December 10, 2025, will be given priority consideration.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date
11/26/2025
Posting Close Date
Open Until Filled
Yes
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information
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