Benefits Manager (Americas), Program Delivery | Remote

Role Overview

The Benefits Manager, Americas will manage and administer Slalom’s health, well-being, and support programs across the Americas, spanning the U.S., Canada, Mexico, and Colombia. This includes oversight of life, health, disability, leave, retirement, voluntary benefits, wellness, and related processes. The person in this role will partner with HR, finance, operations, legal, and external vendors to deliver, and evolve benefits programs that support our team members at work and at home, while ensuring compliance with local regulations, controlling costs, and driving a positive employee experience.

What You’ll Do

Program Implementation & Operational Delivery

• Lead the execution and implementation of health, well-being, leave, retirement, and voluntary benefit programs across the Americas region, ensuring alignment with global program designs and strategies.
• Translate global and enterprise benefits strategies into regional execution plans, timelines, and deliverables.
• Manage program launches, renewals, vendor transitions, and system integrations to deliver seamless employee experiences.
• Partner closely with HR PBPs, HR Operations, Legal, Finance, and external vendors to ensure that regional program implementation meets local compliance, regulatory, and market requirements.
• Develop implementation documentation, project plans, and process maps to ensure consistent delivery across all countries in scope.
• Monitor and evaluate program effectiveness post-launch, recommending enhancements or operational adjustments based on data insights and feedback.

Operations & Administration

• Oversee day-to-day administration of benefits across the Americas: enrollments, eligibility changes, terminations, leave of absence management, disability, claims escalations, vendor liaison, etc.
• Manage HRIS/BenAdmin system(s); ensure data integrity, process automation, and system enhancements.
• Drive the benefits open enrollment cycle (planning, communications, renewal, implementation) across all markets.
• Ensure operational consistency, and harmonize where feasible, while accommodating local requirements (currency, legal, tax, regulatory).
• Oversee claims appeals and escalations, coordinate resolution, and monitor vendor performance.

Compliance, Governance & Risk

• Stay current with local, regional, and national laws/regulations affecting benefits, leave, wellness, retirement, and related domains in each country.
• Lead the preparation and submission of required regulatory filings, disclosures, and compliance reporting (e.g., ACA in US, provincial requirements in Canada, local mandates in Mexico/Colombia).
• Partner with legal and external counsel on regulatory change impacts, audits, and risk mitigation.
• Ensure vendor agreements, SLAs, and contracts align with compliance and risk requirements.

Stakeholder Engagement & Communication

• Serve as the subject matter expert to HR business partners, executives, finance, legal, and managers on benefit programs, issues, and changes.
• Design and deliver compelling communications (written, virtual/in-person workshops, FAQs, toolkits) to help employees understand and engage with their benefits.
• Develop and deliver training for HR, managers, and other stakeholders about benefits, leave, compliance, and policy changes.
• Monitor, measure, and report on benefits performance, utilization, satisfaction, cost trends, and key metrics (e.g. benefit uptake, claims ratios, leave usage, vendor performance).

Team Leadership & Development

• Supervise direct reports (e.g. Sr Benefits Analysts & Benefits Analysts), ensuring clarity in roles, performance expectations, and growth paths.
• Coach and mentor team members, provide regular feedback, support their development, and align them to Slalom’s core competency model.
• Promote a culture of continuous improvement: identify process efficiencies, innovation, lessons learned and share best practices across regions.

Culture, Growth & Impact

• Embed Slalom’s values and core competencies in the way benefits are designed, communicated, and delivered.
• Participate actively in Slalom’s internal events, learning initiatives, and cross-functional strategy.
• Contribute to shaping the broader People strategy: support total rewards, retention, inclusion, engagement, and future-of-work decisions.
• Lead pilot programs or new benefit experiments, gathering feedback and scaling successful initiatives.

What You’ll Bring

Must-Haves:

• 8–12+ years of progressive experience in benefits or total rewards, ideally across multiple countries.
• Strong technical grasp of benefits, leave, well-being, and retirement administration.
• Experience with compliance across multiple jurisdictions (Americas focus).
• Expertise in HRIS/BenAdmin systems (Workday, ADP, etc.).
• Strong analytical, problem-solving, and stakeholder management skills.

Nice-to-Haves:

• Prior experience in Latin America and/or Spanish/Portuguese fluency.
• Experience in consulting, agile, or matrixed environments.
• Familiarity with data visualization tools (Power BI, Tableau).
• Certifications such as CEBS, PBP, or SHRM-SCP.
• Background leading distributed or remote teams.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the targeted base salary range is $113k-156K. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We will accept applications until November 17th or until the position is filled.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.