Beymen Beauty Training Manager

Beymen, one of the significant performers of Turkey and the world luxury fashion scene, and Turkey's leading brands Network and Divarese, joined the investment fund of Mayhoola as Beymen Group in 2019. As a continuance of Mayhoola's investments since 2015, this move is the biggest foreign investment ever made in the Turkish luxury retail and fashion industry. In addition to Beymen Group, the Mayhoola’s mutual fund portfolio includes world-leading brands such as Valentino, Balmain and Pal Zileri.

Following the motto of moving towards the future by renewing itself every day and keeping the spirit of the time, Beymen Group invites you to the inspiring world of fashion by presenting more than 900 brands all together in Beymen stores, boutiques of world-famous brands, Beymen Club, Network and Divarese stores, e-commerce and mobile applications.

Beymen Group, which makes a difference in society with its principles, values and social responsibility understanding, is looking for " Beymen Beauty Training Manager " for our family, who are creative, passionate, courageous, constantly learning and adopting customer satisfaction as a principle!

The Training Manager is responsible for designing, implementing, and overseeing all training programs within the beauty business organization. The goal is to ensure that all employees are equipped with the knowledge and skills to provide exceptional customer service, meet sales goals, and maintain the brand’s luxury image and standards.

Qualifications:

• Bachelor’s degree in a related field.
• Minimum 10 years of experience in cosmetics or beauty training, with a focus on product knowledge and sales.
• Strong understanding of cosmetics products, ingredients, and trends in the beauty industry.
• Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
• Proven track record in designing and delivering effective training programs.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Learning Management Systems (LMS) and other training tools is a plus.
• Willingness to travel as required.

Job Description:

• Luxury Brand Training Programs: Develop and implement specialized training programs tailored for luxury beauty brands. Focus on delivering exceptional customer service that aligns with the sophisticated and high-end image of the brand.
• Product Knowledge Training: Ensure that all staff members are highly knowledgeable about luxury beauty products, ingredients, usage, and benefits. Provide in-depth training on exclusive or niche beauty lines to ensure expertise.
• Customer Experience Excellence: Train employees to deliver a top-tier, personalized shopping experience for customers, focusing on one-on-one consultations, expert product recommendations, and personalized fragrance, skincare or make up routines.
• Brand Ambassadorship: Ensure that employees act as brand ambassadors by maintaining the values, ethos, and aesthetics of the luxury beauty brand. Provide training on how to communicate the luxury experience effectively.
• In-Store Training and Store Leadership: Conduct training workshops for store management and team leaders on advanced retail skills, leadership techniques, and how to maintain a luxury service environment.
• Comprehensive Product Knowledge: Develop training programs for Beymen Beauty staff on a wide range of beauty products, from skincare and cosmetics to haircare and fragrance. Ensure staff can confidently recommend and demonstrate products from an exclusive and curated selection of luxury beauty lines.
• Customer Service Standards: Provide training focused on Beymen Beauty's customer service philosophy, emphasizing personalized consultations, product demos, and a luxurious, tailored shopping experience.
• Sales Performance Training: Help staff achieve and exceed sales goals by training on effective sales techniques, creating memorable shopping experiences that align with the Beymen Beauty brand.
• Product Launch and Promotion Training: Conduct training sessions on new product launches, seasonal promotions, and brand partnerships for Beymen Beauty, ensuring employees are knowledgeable about current offerings and how to market them to customers.
• Training Needs Analysis: Assess training needs for all retail staff across both luxury beauty and Beymen Beauty. Identify skills gaps and areas where employees require additional support.
• Training Program Development: Design, update, and implement training materials, including in-person workshops, eLearning modules, and in-store demonstrations. Tailor content to suit the different dynamics of luxury and curated beauty retail.
• Leadership Development: Mentor and develop team leaders and managers in both the luxury and Beymen Beauty environments. Focus on leadership skills, coaching, and employee motivation to drive performance.