Bilingual Field Service Coordinator - Texas Region (24/7 On-Call)

Bilingual Field Service Coordinator - Texas Region (24/7 On-Call)

(Hydraulics Company)

This is a dynamic, high-impact role requiring professional bilingual skills (English/Spanish) to effectively coordinate our hydraulics field service operations and provide critical administrative support to ensure maximum efficiency and customer satisfaction across the entire Texas region.

Critical Requirement

24/7 Availability: The Bilingual Field Service Coordinator must be available to be on call 24 hours a day, 7 days a week (including nights, weekends, and holidays) to respond to urgent field issues and dispatches throughout the Texas region.

Essential Duties & Responsibilities

The Bilingual Field Service Coordinator is the central point of contact, responsible for coordinating the following key areas:

Field Operations & Regional Coordination

• Coordinate and manage daily field operations across the Texas region, ensuring smooth execution of projects, service calls, and scheduled maintenance tasks.
• Emergency Dispatch: Immediately respond to 24/7 on-call requests to dispatch drivers and field personnel for urgent hydraulics failures or emergency service needs anywhere in the region.
• Support project coordination by tracking progress, adherence to deadlines, and status of deliverables between the office and dispersed field crews.
• Collaborate effectively with field drivers and technicians to ensure efficient deployment and communication.

Administrative & Financial Support

• Utilize Servicetitan for financial recordkeeping, invoice processing, and clerical tasks related to field projects and expenses.
• Provide comprehensive administrative support, including accurate data entry, filing, document management, and preparation of field reports.
• Maintain accurate inventory of office supplies and field equipment/parts to prevent operational delays.
• Utilize Platform's for email correspondence, document creation, and collaborative team planning.

Required Qualifications & Experience

• Bilingual Fluency: Professional verbal and written fluency in English and Spanish is mandatory.
• Previous experience in a clerical, administrative, or dispatch role is preferred.
• Demonstrated familiarity with Platforms for financial recordkeeping and clerical support.
• Proficiency in using Platforms (or similar office software) for communication and collaboration.
• Strong customer service skills with the ability to handle complex inquiries and provide effective support.
• Excellent organizational skills, strong attention to detail, and proven ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Experience in a technical, hydraulics, hoses, construction, or field service environment is a significant plus.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person