BRANCH MANAGER

The Branch Manager is responsible for the overall management of a branch, including driving sales, ensuring high customer satisfaction, and maintaining profitable operations. The ideal candidate will have strong leadership skills, a deep understanding of the home appliance market, and the ability to motivate and manage a team to meet and exceed business goals. Key responsibilities Sales and business development

• Develop and execute strategic sales plans to achieve and surpass monthly, quarterly, and annual sales targets.
• Identify new business opportunities and expand the customer base by targeting retail, distributor, and direct dealer channels.
• Analyze market trends, competitor activity, and customer preferences to develop proactive strategies and maintain a competitive edge.
• Implement promotional campaigns and marketing initiatives to increase market share and visibility.

Branch operations management

• Oversee the day-to-day operations of the branch, including sales, logistics, inventory management, and customer service.
• Manage stock levels, sales forecasting, and timely order fulfillment to ensure the availability of products.
• Ensure the branch's visual merchandising and product displays are appealing and in line with company standards.
• Implement cost-control measures and manage the branch budget to optimize profitability.

Team leadership and staff management

• Lead, mentor, and motivate a team of sales and service staff to achieve peak performance.
• Provide regular training and coaching on product knowledge, sales techniques, and exceptional customer service.
• Conduct performance reviews, set clear goals, and manage the recruitment and onboarding of new staff.
• Promote a positive and productive work environment that focuses on team success.

Customer relationship management

• Build and maintain strong, long-term relationships with key customers, dealers, and distributors.
• Address and resolve customer queries, complaints, and escalated issues promptly and professionally.
• Ensure that high standards of customer service are maintained to enhance brand reputation and customer loyalty.

Reporting and compliance

• Prepare and present regular reports on sales performance, inventory turnover, and financial results to senior management.
• Ensure that all branch activities adhere to company policies, industry regulations, and legal standards.
• Provide feedback to headquarters on market trends, sales performance, and competitor activities.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person