Branch Manager

Position Title: Branch Manager – Aesthetic Clinic

Overall Role:

The Branch Manager is responsible for the overall management, performance, and profitability of the clinic branch. They ensure smooth day-to-day operations, deliver excellent client experience, manage doctors, nurses, and front-office staff, and help achieve the clinic’s sales and growth targets through effective leadership and customer service.

Key Roles and Responsibilities:

1. Operational Management

• Oversee daily clinic operations including front desk, consultation rooms, and treatment areas.

• Ensure clinic cleanliness, hygiene, and safety standards are maintained.

• Manage inventory and stock levels for medicines, consumables, and aesthetic products.

• Coordinate appointment scheduling to avoid delays and maintain efficiency.

• Monitor and ensure compliance with medical and legal regulations (consent forms, treatment records, etc.).

2. Team Management

• Supervise and support doctors, nurses, consultants, and front-office executives.

• Conduct daily briefings and assign tasks.

• Motivate the team to achieve individual and branch targets.

• Identify training needs and coordinate staff development programs.

• Handle attendance, discipline, and staff performance reviews.

3. Sales & Revenue Growth

• Work with aesthetic consultants to convert leads into clients.

• Ensure monthly sales targets (for treatments, products, and packages) are achieved.

• Review sales reports and implement strategies to improve conversion rates.

• Promote cross-selling and up-selling of aesthetic treatments and skin/hair care products.

• Organize promotional events, offers, and client retention programs.

4. Client Relationship & Service Excellence

• Ensure every client receives a premium and personalized experience.

• Handle VIP clients and address escalations or complaints promptly.

• Collect client feedback and implement service improvements.

• Maintain high client satisfaction and retention through consistent quality and communication.

5. Consultation & Coordination

• Coordinate between consultants, doctors, and clients for seamless treatment planning.

• Ensure proper documentation of client consultation, diagnosis, and treatment follow-up.

• Support doctors in treatment scheduling and post-procedure protocols.

• Ensure confidentiality of all client medical and personal data

6. Reporting & Administration

• Maintain daily, weekly, and monthly MIS reports (sales, expenses, leads, and performance).

• Oversee cash flow, billing accuracy, and daily reconciliation.

• Coordinate with the head office for HR, accounts, and marketing activities.

• Prepare branch performance analysis and suggest improvements.

7. Marketing & Business Development

• Collaborate with marketing teams to execute local marketing campaigns.

• Identify potential partnerships or referral opportunities (salons, gyms, influencers, etc.).

• Ensure social media promotions are aligned with clinic branding.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹55,000.00 per month

Application Question(s):

• Experience in Aesthetic Clinic
• Immediate Joiner

Experience:

• Aesthetic Sales: 3 years (Required)

Language:

• English (Required)
• Tamil (Required)

Work Location: In person