Branch Manager

Job Overview

The candidate is responsible for assisting the day-to-day operations for the respective ADS centre.

This role involves ensuring that the centre is being run efficiently, meeting its goals, and delivering as

per the requirement.

The role includes training new and existing employees; planning, assigning, and directing work,

addressing employee performance and corrective action plans; employee motivation and rewards.

Key Responsibilities

• Strategic Planning:
  
  

Collaborate with HO team to develop and implement business strategies.

Contribute to the development of operational policies and procedures.

Identify and implement process improvements to enhance efficiency and productivity.

Analyse operational processes and systems to identify areas for optimization.

• Team Management
  
  

Assist in leading and managing a team of operations staff including logistics professionals,

warehouse staff, pharmacists

Provide guidance, support, and training including fostering of positive and collaborative work

environment, promoting a culture of accountability and continuous improvement

Allocate resources effectively to meet operational objectives

Monitor and manage budgets to ensure financial targets are met

• Communication
  
  

Address and resolve quality issues in a timely manner

Facilitate communication and collaboration between different departments

Attention to detail, must be mindful of even the little details of an assignment

Serve as primary point of contact when there are customer issues

• Risk Management:
  
  

Identify and assess operational risks.

Develop and implement strategies to mitigate risks and ensure business continuity.

• Customer Satisfaction
  
  

Communicate customer issues with operations team and devise ways of improving the

customer experience, including resolving problems and complaints

Ensuring best service levels to customers in terms of Fulfilment of orders, returns, grievances,

settlements

Manage relationships with key operations vendors

Qualifications & Skills

• Bachelors degree in business, operations management, or a related field (Masters degree is a plus)
  
  

preferred). B. Pharm or D. Pharm will be added advantage

• Proven experience of 5-7 years in operations or a similar role.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
  
  

Skills: operations,branch management,team management,communication