Branch Manager - Multiple Locations (North and South)

Multiple Locations:

North Region

• Lahore, Sharqpur, Kabir Town

South Region (Including South Punjab, Sindh & Balochistan)

• Kot Chutta, Ahmedpur East, Kandh Kot, DG Khan – Islamic, Hala, Dajal, Kehror Pacca, Multan – Islamic, Nawabshah – Islamic, Qazi Ahmed, Sadiqabad – Islamic, Shikarpur – Islamic, Usta Muhammad, Bahawalnagar, Fort Abbas.

Purpose of Job

• Overall management and development of business of the branch by marketing UMBL products and services.
• Plan, manage and execute a strategy to achieve targeted deposit, lending and non-fund-based income.
• Responsible for the overall profitability monitoring of the branch and service operations.
• Provide quality service superior to competitors.
• Evaluation/interview of potential customers and assessing their feasibility of becoming an account holder of the Bank.

Responsibilities

Management & Development of Business

• Enhance the branch business by increasing the number of profitable accounts/relationships and increasing revenue & profit. Achieve allocated corporate asset and corporate liability targets while maintaining healthy ratios of CA/SA, low-cost deposits, recovery and NPL.
• To manage & develop relationships for transactional banking and corporate branchless banking.
• Along with the Hub Manager/Head of Operations, plan, manage and execute a strategy to achieve target financial results and a quality of service superior to competitors which is in line with UMBL‘s service quality benchmarks.
• Ensure adherence to KYC and Anti Money Laundering guidelines while initiating and reviewing customer relationships.
• Act as a mentor to all staff in Customer Services by answering queries in relation to procedures, policy etc.
• Maintain a high level of staff morale through support, direction and coaching.
• Ensure a high level of customer service.
• Ensure compliance to internal policies and procedures.
• Ensure to achieve GOOD audit/compliance rating
• Discuss and set Specific, Measurable, Attainable, and Realistic & Time – based goals for staff working under him and monitor their performance in line with their set objectives.
• Discuss and undertake the annual appraisals of all reporting staff.

Relationship Management

• Retain and grow share of existing customer base to sustain and increase profitable business by:
• Retaining profitable existing set customers by consistently meeting or exceeding customer expectations.
• Proactively developing and maintaining a detailed understanding of customers’ business and financial service needs. In line with Bank’s credit guidelines and lending policy:
• Responsible for supervision of all operations functions like account opening documentation, Loan documentation, cash receipt/payments, clearing/remittance, branch security and cleanliness/general maintenance etc., Ensuring correct and timely implementation of HO circulars.
• Recommend cases to higher office exceeding his approval authority.
• Consistently review the existing credit portfolio to detect early warning signals

Technical Competency

• Good command of basic computer applications such as MS Office, internet & email etc.
• Good communication skills.
• Strong communication and coordination skills
• Strong leadership and management skills

Qualifications

• 16-year education degree holder with preferably good command on basic computer applications such as MS Office, internet & email etc.
• At least 3-6 years of related experience
• Good communication skills.
• Prior experience in Banking operation, financial sector and Advances.