Brand Marketing Operations Manager

The Role

• Work upstream and downstream with partners to align on key dates impacting or impacted by activities within the department and with key stakeholders across the organization.

• Partner with social leaders to identify and manage resources across multiple projects.

• Serve as the department intake for briefs, working with team members to identify gaps and needs before going into the department’s work streams.

• Create and maintain necessary project management documentation, templates, and reports, to include project requirements, project briefs, status reports, meeting agendas/notes, and lessons learned.

• Build and maintain strong working relationships and trust with team members and other departments involved in the projects.

• Produce accurate and timely reporting of program status throughout its life cycle; ensure key milestones and approvals are communicated and achieved.

• Proactively identify, manage, and communicate issues and risks to the project deliverables and timelines.

• Seek out and establish the tools, technology and processes to standardize workflow, eliminate redundancies and inefficiencies.

• Responsible for communicating timely updates and distributing feedback to the appropriate team members.

• Troubleshoot bottlenecks, proactively resolve issues, and keep projects moving forward.

• Champion clarity and continuous improvement, embracing change and helping others adapt in a way that keeps people motivated and engaged.

• Bachelor’s Degree in Marketing, Business, or similar field preferred; equivalent relevant experience may be considered.

• 7+ years in either project management or operations, with at least 3+ years directly managing teams. Marketing experience preferred.

• Strong analytical aptitude with an ability to connect dots, ask insightful questions and synthesize feedback from multiple sources.

• Ability to think and plan end-to-end; can identify and timeline steps to complete complex or ambiguous projects.

• Ability to work on multiple priorities and/or projects simultaneously while meeting agreed deadlines.

• Exceptionally organized and detail-oriented with strong time management skills.

• Procedure and process oriented with ability and inclination to document, socialize and hold others accountable for procedures.

• Willingness to work outside normal business hours on an occasional basis according to business needs.

• Demonstrated experience working within a fast-paced, deadline driven environment.

• Innate ability to anticipate challenges and remove barriers.

• - has never met a process that can’t be improved.

• Experience with Wrike or other project management tools; excellent Excel skills.

• Must have the ability to work at a fast pace with a sense of hustle while remaining detail-oriented.

• Must be curious and have a continuous improvement mindset.